Nancy-- I think you are on the right track now. My bet is if the repair
shop assisted to get you logged into your computer -- that whatever they
used, or did, somehow may now be interfering with your ability to
install GNUcash.
Without be too wordy - GNUCash is open source. Many virus-protection
softwares do NOT like open source because they are excellent candidates
to get viruses or Trojans attached to them. So they err on the side of
conservatism and if they do not think they know the source they block
it. This is why you see several "false" positives. If you think about
it, as a consumer, you would much rather have a "false" postive then the
opposite -- allowing unknown to get to your computer. That is why
anti-virus is a mixed blessing. It protects you well, but can also
thwart you when you don't want it to.
My gut tells me if you explain to them the behavior you are seeing --
that they will be able to not only fix the issue - but probably get
GNUCash 5.14 installed with little issue. Best of Luck to you.
Ken
------ Original Message ------
From "Nancy Moore" <[email protected]>
To "Ken Pyzik" <[email protected]>
Cc "tresmont.eugene" <[email protected]>; "R Losey"
<[email protected]>; "[email protected]"
<[email protected]>
Date 12/25/2025 1:40:42 PM
Subject Re: Re[2]: [GNC] Help!
Under Settings>Window Security>Virus & Threat Protection>Security
Providers it shows
Avast Antivirus
Avast Antivirus is turned off
Microsoft Defender Antivirus
Microsoft Defender Antivirus is turned off
OpenText(TM) Core Endpoint Protection ((TM) indicates a raised
capital small TM indicating trademark)
OpenText(TM) Core Endpoint Protection is turned on
The latter shows no way to turn it off.
Come to think of it, I did take my computer in for repair sometime in
the last few years (I was unable to logon--nothing happened when I
tried). The place I took it to, across the street, got it running
again, and I think they may have installed that. Unless you can
suggest a suggestion today, I may take it back there tomorrow and see
what they can do to help (including maybe installing 5.14). After that
I won't be home until January to try and figure it out (and see whether
they are able to fix it).
Thanks for your help.
Nancy
On Thu, Dec 25, 2025 at 2:51 PM Ken Pyzik <[email protected]> wrote:
I have Malwarebytes and my GnuCash installed with no issues. Other
virus-protection software are being overly aggressive and flagging the
open sources programs as viruses. As long as you know that you are
downloading from a known sources (SourceForge) you should be OK to
just
disable Avast Premium and turn it back on after you install.
Secondly, make sure to report the false positive to Avast.
Ken
------ Original Message ------
From "tresmont.eugene via gnucash-user" <[email protected]>
To "R Losey" <[email protected]>
Cc "[email protected]" <[email protected]>;
"Nancy Moore" <[email protected]>
Date 12/25/2025 11:00:13 AM
Subject Re: [GNC] Help!
>5.14 download withavast premium shows 3 trojans and immediately moves
download to quarantine... Any information would be appreciated
>
>
>Sent from Proton Mail for Android.
>
>-------- Original Message --------
>On Thursday, 12/25/25 at 09:06 R Losey <[email protected]> wrote:
>You may not have any anti-virus installed, but what about Windows
>Defender? Could that be interfering with the installation?
>
>
>On Wed, Dec 24, 2025 at 11:02 PM Nancy Moore <[email protected]>
wrote:
>
>>
>> This is my personal desktop machine. No anti-virus product
installed--I
>> used to have Avast (free version) but it's nowhere to be found
now, so I'm
>> installing it now.
>>
>
>--
>_________________________________
>Richard Losey
>[email protected]
>Micah 6:8
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