It wasn't meant as an affront on you. Just would you have paid to have that support sooner? If you are dead in the water on a production app you are losing cash every minute. In rapid development you may be too, but in most cases Paid support is going to be for "OMG we're all going to die" and so that you get the Guaranteed SLA. I'm still of the opinion that as it is written the SLA doesn't do much... but it could get you a partial refund from time to time but based on the price you are likely spending $6k a year and at the 10% refund rate on the SLA you'd need to be doing $60k a year in GAE to recoup that.
ANY Who.... Being a Microsoft Alumni... I like the buy 4 support tickets they are good for a year pricing model. And the MVP thanks for being a great member of the community here are 4 more support tickets model. We used this quite effectively to keep the communities active and to be able to look customers square in the eye and say "if you call this number someone will answer 24/7" even when the answer took 5 business days to arrive :-) -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of philburk Sent: Wednesday, November 23, 2011 5:54 PM To: Google App Engine Subject: [google-appengine] Re: Who wants to be in a group (organization) to open a GAE Premier account? On Nov 23, 5:33 pm, "Brandon Wirtz" <[email protected]> wrote: > I think you are looking at support the wrong way. Google/Greg can > correct me if I'm wrong... but The $500 a month is to get support for GAE "ISSUES" > not "Development Issues". Just because I am in the development phase does not mean I can't have "GAE ISSUES". It turned out there was a problem with some internal setting in my account that prevented me from creating new applications. Ikai Lan just did some behind the scenes magic a few minutes ago and fixed the problem. This was not a development issue. No one outside Google could have helped me. Luckily Ikai took pity on this freeloader and solved the problem, for which I am eternally grateful. > If you don't have an app then you don't really have "Support" issues. > You have "Dev issues". I have 2 apps that I am developing. I needed to migrate to HDR by creating a third app. But that was broken so I had a "GAE Support" issue. > I don't think even with Nick and Greg and Ikai being great guys that > they are going to write your code for you. Of course not. I would never expect that. I prefer to RTFM when I have development questions. Thanks Ikai for fixing that problem in my GAE account. I don't know what you did but I am back in business. Phil -- You received this message because you are subscribed to the Google Groups "Google App Engine" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/google-appengine?hl=en. -- You received this message because you are subscribed to the Google Groups "Google App Engine" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/google-appengine?hl=en.
