Hi Phil, Thanks for the feedback, I can definitely see a need for a middleground of support and it is something we will take under consideration.
Greg On Wed, Nov 23, 2011 at 5:12 PM, philburk <[email protected]> wrote: > Hello Greg, > > Thanks for the explanation. I understand that users who do not pay > should not expect support. That's fair. > > But I am in a kind of gray area between freeloaders and premier > customers. I am building a large app and expect to pay big bucks in > the future. Unfortunately I'm still in development mode and haven't > gone over my quota so I am technically a freeloader. But I need some > support before I launch my business app. I think the reason for the > free quota was to encourage folks to build apps that eventually pay. > But it is hard to ramp up to that level without support. > > On Nov 23, 4:26 pm, "Gregory D'alesandre" <[email protected]> wrote: > > We also created premier accounts for developers who > > need to get answers and are willing to pay what it would cost us to have > > people ready, willing, and able to answer their questions quickly. > > Maybe you could have a *middle tier* of support. I'm not yet ready to > spend $500/month for premier service. I don't need emergency response > by phone. But I would happily spend $100/month to be on a forum that > gets a response within a day. For example, I am currently unable to > create new apps because of what I think is a corrupted GAE account. > The documented techniques for creating apps work for others but not > for me. So I can't migrate to HDR. I'm stuck and my only option is to > pay $500/month. Ouch. > > Having a support option somewhere between "all" or "nothing" would be > great. > > BTW, I love GAE and GWT. They rock! > > Thanks, > Phil Burk > > -- > You received this message because you are subscribed to the Google Groups > "Google App Engine" group. > To post to this group, send email to [email protected]. > To unsubscribe from this group, send email to > [email protected]. > For more options, visit this group at > http://groups.google.com/group/google-appengine?hl=en. > > -- You received this message because you are subscribed to the Google Groups "Google App Engine" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/google-appengine?hl=en.
