I think you are looking at support the wrong way. Google/Greg can correct me if I'm wrong... but The $500 a month is to get support for GAE "ISSUES" not "Development Issues".
What I mean by that. The GAE team has helped me out when I needed an understanding of how something works behind scenes to predict scalablility. These were Non-Emergency services that were provided via the forum. They have also provided best practices support and other "Dev support". Premier support I believe is supposed to be for some of the things that I really wished could have gone faster... But I wasn't willing to pay for. Hey I just blew up my billing and my client is on national TV in 3 hours can I move the slider so that I don't hit a quota limit in 4 hours. Or, Hey my index seems stuck can you Vacuum it for me. Or Hey Apps For domains is sending all of my traffic to an app other than the one I deployed even though it worked two days ago and they claim it's your problem not theirs. If you don't have an app then you don't really have "Support" issues. You have "Dev issues". I don't think even with Nick and Greg and Ikai being great guys that they are going to write your code for you. Not being in the $500 a month program I don't know if you can call them up and say "Hey guys explain to me the risk reward of moving to Web App2 if I'm currently on WebApp 1 and don't need the "Extras" should I move because I might want them someday, or should I stay because WebApp is so well tested and App2 is kind of new and I don't trust you. But I'm very sure you can't call them up and say "I have this query it takes 55 seconds to execute and costs me $3 every time I do so can you re-write it for me so that it doesn't cost so much" That isn't to say that $500 is not an amazing deal to be able to call somebody... Just realize that the support number I have for just about everywhere really does the same thing that the email support does, but I get to look my client in the eye and say. I was on the phone with Tier 2 support they say things will suck less in 6 hours. Had I waited patiently via email I would also have them suck less in 6 hours. Where you will make up the $500 is for things like that "my client is going on national TV" so that you know that if you need resources or changes there is someone to make sure they are available and go smoothly. Brandon Wirtz BlackWaterOps: President / Lead Mercenary Work: 510-992-6548 Toll Free: 866-400-4536 IM: [email protected] (Google Talk) Skype: drakegreene BlackWater Ops -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of philburk Sent: Wednesday, November 23, 2011 5:12 PM To: Google App Engine Subject: [google-appengine] Re: Who wants to be in a group (organization) to open a GAE Premier account? Hello Greg, Thanks for the explanation. I understand that users who do not pay should not expect support. That's fair. But I am in a kind of gray area between freeloaders and premier customers. I am building a large app and expect to pay big bucks in the future. Unfortunately I'm still in development mode and haven't gone over my quota so I am technically a freeloader. But I need some support before I launch my business app. I think the reason for the free quota was to encourage folks to build apps that eventually pay. But it is hard to ramp up to that level without support. On Nov 23, 4:26 pm, "Gregory D'alesandre" <[email protected]> wrote: > We also created premier accounts for developers who need to get > answers and are willing to pay what it would cost us to have people > ready, willing, and able to answer their questions quickly. Maybe you could have a *middle tier* of support. I'm not yet ready to spend $500/month for premier service. I don't need emergency response by phone. But I would happily spend $100/month to be on a forum that gets a response within a day. For example, I am currently unable to create new apps because of what I think is a corrupted GAE account. The documented techniques for creating apps work for others but not for me. So I can't migrate to HDR. I'm stuck and my only option is to pay $500/month. Ouch. Having a support option somewhere between "all" or "nothing" would be great. BTW, I love GAE and GWT. They rock! Thanks, Phil Burk -- You received this message because you are subscribed to the Google Groups "Google App Engine" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/google-appengine?hl=en. -- You received this message because you are subscribed to the Google Groups "Google App Engine" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/google-appengine?hl=en.
