Hello Greg, Thanks for the explanation. I understand that users who do not pay should not expect support. That's fair.
But I am in a kind of gray area between freeloaders and premier customers. I am building a large app and expect to pay big bucks in the future. Unfortunately I'm still in development mode and haven't gone over my quota so I am technically a freeloader. But I need some support before I launch my business app. I think the reason for the free quota was to encourage folks to build apps that eventually pay. But it is hard to ramp up to that level without support. On Nov 23, 4:26 pm, "Gregory D'alesandre" <[email protected]> wrote: > We also created premier accounts for developers who > need to get answers and are willing to pay what it would cost us to have > people ready, willing, and able to answer their questions quickly. Maybe you could have a *middle tier* of support. I'm not yet ready to spend $500/month for premier service. I don't need emergency response by phone. But I would happily spend $100/month to be on a forum that gets a response within a day. For example, I am currently unable to create new apps because of what I think is a corrupted GAE account. The documented techniques for creating apps work for others but not for me. So I can't migrate to HDR. I'm stuck and my only option is to pay $500/month. Ouch. Having a support option somewhere between "all" or "nothing" would be great. BTW, I love GAE and GWT. They rock! Thanks, Phil Burk -- You received this message because you are subscribed to the Google Groups "Google App Engine" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/google-appengine?hl=en.
