Hello Aaron,
As a developer of assistive technology, I certainly appreciate GW Micro's
wonderful track record with Window-Eyes. Your typical user does not have a
clue of what goes into a new, major release. Gee, they have already
forgotten that Java support is now available, and that is a big deal in the
business world!
They do not, no doubt, realize what a big deal the new scripting facility
is, and how it will, in the long term, offer users hitherto unimagined
benefits.
Doing it the right way takes a lot longer than slopping something together
that fixes the current complaint, but does not anticipate future needs and
requirements.
Every user has his or her own pet complaints - I want better support for
super tooltips in Word 2007, better support for grid controls in Word 2007,
and so on - but these annoyances are just that; they do not effect my
ability to access core functionality - which should always be the goal.
Keep up the good work for another decade GW!
Peter Duran
----- Original Message -----
From: "Aaron Smith" <[email protected]>
To: "Mike Pietruk" <[email protected]>
Cc: <[email protected]>; "'so the entire list will receive it.'"
<[email protected]>
Sent: Friday, February 27, 2009 8:42 AM
Subject: Re: 64 byt
Mike Pietruk wrote:
It may be possible that GwMicro staff is facing a similar issue these
days as perhaps they may not have the software skills necessary to keep
up with the changing landscape.
We have a very talented group of developers, and the range of their skills
and understanding of the issues we tackle each day continues to amaze me,
even after 10 years of working at GW Micro.
The reality is that 64-bit is not the only feature that we're working on
for Window-Eyes 7.1. There are a lot of changes that this version has for
a number of different reasons: under the hood changes to increase
stability and enhance performance, bug fixes reported from 7.01,
additional scripting enhancements and fixes, Braille enhancements and
fixes, better support for various applications, international support and
development, and 64-bit support.
If 64-bit support were the only thing we were working on, it would have
been released months ago. But we recognize that we support a very large
customer base, with each individual having different needs. Our goal is to
balance our development with those needs, and that's what we're doing. We
understand the need for 64-bit support in order for an individual to keep
or procure a job. There are other pressing areas that have nothing to do
with 64-bit support that are also critical to people's continued
employment. The Window-Eyes development cycle must (and does) take into
account all of those issues combined together.
Also take into account the other services we provide: support, training,
trade shows, etc. Each of those can impact the length of a development
cycle.
Finally, remember that our three, full-time developers (despite arguments
to the contrary) are human beings. They have doctor's appointments, family
emergencies, and personal commitments that can also take time away from
development.
Roll all of that together, and it's very easy to understand that a single
development cycle can take a significant amount of time. And we've not
even discussed research and testing phases.
There are no hidden agendas, no dire development woes, and no
unsurmountable circumstances. It's really no more complicated than the
fact this this is how GW Micro software development cycles work.
Aaron
--
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pertinent to your situation when submitting a problem report to the GW
Micro Technical Support Team.
Aaron Smith
GW Micro
Phone: 260/489-3671
Fax: 260/489-2608
WWW: http://www.gwmicro.com
FTP: ftp://ftp.gwmicro.com
Technical Support & Web Development
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