Too add what the others are giving out. Make sure they have the correct modem information. A lot of times it gets messed up as well. I've had this happen to me on 2 occasions.
BTW, I use a Linksys cable modem and a Linksys Broadband router as separate components. Never get the ones with cable modem and router as one unit, nothing but headaches. Tim "The Beave" Lider E-mail: [EMAIL PROTECTED] MSN: [EMAIL PROTECTED] -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Thane Sherrington Sent: Wednesday, October 03, 2007 5:36 AM To: [email protected] Subject: [H] Motorola SB5101 I have a customer who is getting disconnect problems with his SB5101 (provided by his ISP.) He surfs for 5 to 10 minutes, then it disconnects (he get's page not found) for about five minutes, then it comes back up for 5 to 10 minutes. I looked at the modem log file, and the date keeps reverting back to 1970 in the log entries. In my experience, that is due to a provisioning problem at the ISP (wrong modem in their configuration) but of course, they are blaming his router (which is from us, and I used it for twelve hours on my SB5101 at home and it worked fine.) I don't know enough about the log entries to be able to tell him, "see this error, this proves a modem problem" and I can't find anything useful googling the errors (except that it might be a firmware problem, but I don't see anywhere to download firmware.) Does anyone have more information (or a place I can get more information) on the SB5101s? T
