Using the modem's own status page you should be able
to read the power levels.
SNR has to >=32
The rest I have forgotten other than all the db/mV's
must be positive numbers,
but I'd compare your modem's signal info to his & I'll
bet it's a signal issue.
Remove all splitters & connect the modem to the main
drop feed & recheck the
signal status.
Complain, complain, complain until the send out
advanced techs to check/replace
the drop. Check the archives here from 2 years back &
you'll see what I went
through with Comcast & trying to prove I had a bad
drop.
Thane Sherrington wrote:
> At 03:35 PM 03/10/2007, Jeff Lane wrote:
>> T,
>>
>> I went through a similar situation here for almost
two years with
>> Comcast. Random disconnects. Sounds like his are
acute, though, as
>> mine were spread out over much longer and varied
time lengths. It
>> sounds like he may have an incoming signal
problem....that was the
>> issue here. It turned out that one of the
connectors in the
>> underground utilities box had a very slight crack
and even changes in
>> barometric pressure would case an outage. It would
eventually come
>> back on by itself. I fought with Comcast for two
years until one of my
>> neighbors installed broad band and had one outage
right after another,
>> right out of the box. Ironically there was a
Comcast truck working on
>> the box at the corner, on an unrelated call, at the
same time they
>> were trying to get the other folks up and running.
Neither could find
>> anything until one of the got a flat
disconnect.......then they
>> finally agreed it was in their system! The guy in
the box found it
>> after an hour or so and it's been fine ever since.
>>
>> I really hope this helps and is just another
option. Good luck getting
>> any help for the ISP.
>
> Thanks Jeff, I'll keep this in mind. It could be a
signal problem as
> well, but of course, the ISP is claiming it isn't.
>
> T
>
>
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