But the customer had to bring it to you and then had to wait 3 days.
That's hassle.
Not saying that this doesn't provide an opportunity for folks to provide
support that vendors can't provide...and certainly for products out of
warranty your service is invaluable.
All I'm saying is...if I were going to buy a PC (which I don't do
because I build my own) there is a real advantage in dealing with
Apple. If I were going to recommend a PC or a laptop to a regular
person (who wouldn't have a clue about doing their own work on one),
there is a real advantage in recommending an Apple product along with
Apple care. That person would appreciate the way Apple treats them
after the sale. Respect for your customer is important..and they are
good at that, if nothing else.
BTW, that day I was in the Apple store, there was another guy who came
in after me with his wife's iPad 1. He said it wouldn't turn on. This
thing was bought when the iPad first came out. Turns out, they had
purchased the Apple care and had totally forgotten about it. He walked
out with a brand new iPad. Zero hassles and he didn't have to convince
anyone of anything.
I have to be truthful...I was not expecting to be blown away by Apple.
When I walked into that place I was thinking....why do they call this
the genius bar...these people don't seem like geniuses to me....the
person waiting on me had like 10 nose and ear rings...she was kinda hard
to look at without laughing out loud (Ok, I'm 53 - so I'm old school).
But she was nice....she had a clear line of stuff she was going to do on
her check list..and once she determined that my problem was not going
away, she just made the decision to give me a new replacement (I didn't
buy Apple care). That's why they are genius...no nonsense policy that
makes me feel happy that I bought their product. I know damn well if
this has been my Acer Iconia Tab (Honeycomb Tablet), that I would be
dealing with hassles. The same goes with the Asus Transformer Prime,
whenever it shows up.
Just ordering my lenovo was a total nightmare. I hate to think how this
would be if I needed a repair. Future hassles. While I like the
product, I'm pretty damn sure their customer support will be full of
hassles. Am I willing to pay extra to be rid of hassles that likely will
occur when I'm busy doing what i do to earn a living? Hell yes. And I
think a LOT of people feel the same way.
On 12/9/2011 7:26 AM, Thane Sherrington wrote:
At 07:46 AM 09/12/2011, Anthony Q. Martin wrote:
I think the views you guys are stating views that are very
short-sighted.....
I recently had a problem with my iPad 2. I got stuck in portrait mode.
Nothing I did could fix that (after consulting the various iPad
forums). The next morning I took it in to the Apple Store -- Genius
bar. Once, through their own testing, they established that the unit
was faulty, I had a brand new replacement. No hassles whatsoever.
Name another tablet where I can get that kind of service?
Not sure on tablets, but with Acer, if I have a client with a problem,
I call Texas, talk to someone who speaks heavily accented English :)
and if it's something I can replace here, they ship me the part and I
install it (takes about three days) or if I have to ship it in, I get
an RMA, backup the client's data, and ship it in (takes 7-10 business
days.) No hassles.
T
