Guys guys. Let's take a deep breath.
Here's my 2 cents. I , like many needs in this forum , love to make their own computers. I love the flexibility I have and also in the end the money I save by doing it myself. That being said, I like apple for what they make and the ease of use of their products. My wife had a MacBook. The first intel model. It lasted all through to the beginning of this year. No issues. The computer was feeling slow and lion would not install because it needed a core 2 duo. And that laptop was only a core duo. Guess what laptop we went with again? A brand new MacBook. Same price as we paid 5 years ago 999. And better features. I fully expect this laptop to last another 5 years. So that being said, I've also considered getting a laptop for myself. My current pick us the MacBook pro 13 inch. At 1200 it's reasonably priced and just works. And will last a nice long time. The last laptop I owned was an acer. It lasted exactly 366 days. 1 day out of warranty when the motherboard power circuitry blew. Cost of replacing the main board was equivalent to buying a new laptop. I don't think I will ever be able to stop custom making my own computers. But when it comes to laptops I will only buy macs. Sent from my iPhone On Dec 9, 2011, at 3:48 PM, "Anthony Q. Martin" <[email protected]> wrote: > But the customer had to bring it to you and then had to wait 3 days. That's > hassle. > > Not saying that this doesn't provide an opportunity for folks to provide > support that vendors can't provide...and certainly for products out of > warranty your service is invaluable. > > All I'm saying is...if I were going to buy a PC (which I don't do because I > build my own) there is a real advantage in dealing with Apple. If I were > going to recommend a PC or a laptop to a regular person (who wouldn't have a > clue about doing their own work on one), there is a real advantage in > recommending an Apple product along with Apple care. That person would > appreciate the way Apple treats them after the sale. Respect for your > customer is important..and they are good at that, if nothing else. > > BTW, that day I was in the Apple store, there was another guy who came in > after me with his wife's iPad 1. He said it wouldn't turn on. This thing was > bought when the iPad first came out. Turns out, they had purchased the Apple > care and had totally forgotten about it. He walked out with a brand new iPad. > Zero hassles and he didn't have to convince anyone of anything. > > I have to be truthful...I was not expecting to be blown away by Apple. When I > walked into that place I was thinking....why do they call this the genius > bar...these people don't seem like geniuses to me....the person waiting on me > had like 10 nose and ear rings...she was kinda hard to look at without > laughing out loud (Ok, I'm 53 - so I'm old school). But she was nice....she > had a clear line of stuff she was going to do on her check list..and once she > determined that my problem was not going away, she just made the decision to > give me a new replacement (I didn't buy Apple care). That's why they are > genius...no nonsense policy that makes me feel happy that I bought their > product. I know damn well if this has been my Acer Iconia Tab (Honeycomb > Tablet), that I would be dealing with hassles. The same goes with the Asus > Transformer Prime, whenever it shows up. > > Just ordering my lenovo was a total nightmare. I hate to think how this > would be if I needed a repair. Future hassles. While I like the product, > I'm pretty damn sure their customer support will be full of hassles. Am I > willing to pay extra to be rid of hassles that likely will occur when I'm > busy doing what i do to earn a living? Hell yes. And I think a LOT of > people feel the same way. > > On 12/9/2011 7:26 AM, Thane Sherrington wrote: >> At 07:46 AM 09/12/2011, Anthony Q. Martin wrote: >>> I think the views you guys are stating views that are very >>> short-sighted..... >>> >>> I recently had a problem with my iPad 2. I got stuck in portrait mode. >>> Nothing I did could fix that (after consulting the various iPad forums). >>> The next morning I took it in to the Apple Store -- Genius bar. Once, >>> through their own testing, they established that the unit was faulty, I had >>> a brand new replacement. No hassles whatsoever. Name another tablet where >>> I can get that kind of service? >> >> Not sure on tablets, but with Acer, if I have a client with a problem, I >> call Texas, talk to someone who speaks heavily accented English :) and if >> it's something I can replace here, they ship me the part and I install it >> (takes about three days) or if I have to ship it in, I get an RMA, backup >> the client's data, and ship it in (takes 7-10 business days.) No hassles. >> >> T >> >>
