On 12/9/2011 8:00 AM, Thane Sherrington wrote:
At 08:48 AM 09/12/2011, Anthony Q. Martin wrote:
But the customer had to bring it to you and then had to wait 3 days.
That's hassle.
So unless you walk in with a broken machine and walk back out again in
minutes with a brand new one it's a hassle? That seems a bit
demanding. :)
Hey, if Apple can give me that for a 20% to 30% premium, that it's worth
it. In the PC world (as in Wintel), we have let the bar for service
become ridiculously low.
All I'm saying is...if I were going to buy a PC (which I don't do
because I build my own) there is a real advantage in dealing with
Apple. If I were going to recommend a PC or a laptop to a regular
person (who wouldn't have a clue about doing their own work on one),
there is a real advantage in recommending an Apple product along with
Apple care. That person would appreciate the way Apple treats them
after the sale. Respect for your customer is important..and they are
good at that, if nothing else.
Except that I know several people who work at Apple Call Centres, and
they are told by Apple to blame problems on the customer, or on
non-Apple software, and do everything they can to avoid taking
responsibility. So Apple isn't always the nirvana you have experienced.
Perhaps. But we are dealing hearsay here. I saw what I saw and I
wasn't the only one getting great service that one day. I have also
heard that the Apple Genius Bar employees have great range of powers in
what they can go for a customer. If you act like an ass, likely you
will get results that reflect that. AFter all, people are people.
Just ordering my lenovo was a total nightmare. I hate to think how
this would be if I needed a repair. Future hassles. While I like
the product, I'm pretty damn sure their customer support will be full
of hassles. Am I willing to pay extra to be rid of hassles that
likely will occur when I'm busy doing what i do to earn a living?
Hell yes. And I think a LOT of people feel the same way.
You'll note that I didn't recommend Lenovo when asked about laptops
because I agree with you on their service.
I'm impressed that Apple simply gives you a new computer when you have
a problem with your old one. I'm also a bit skeptical that this is
always the case, given what I've heard from the Apple Call Centres.
How do they handle your data and software when they give you a new
computer?
They ask you to back up your data before you come in. At least that's
what happened when I went to the webpage to set up an appointment. So I
wasn't concerned about my data. If you don't have a backup, though,
then you're more than likely to lose it after a computer crash. They
can't solve that problem for you.
What happens if you buy an Apple from a third party instead of an
Apple store? Do the same rules apply?
I bought my iPad 2 from Best Buy. They never even asked where I bought it.
T
