At 08:48 AM 09/12/2011, Anthony Q. Martin wrote:
But the customer had to bring it to you and then had to wait 3 days. That's hassle.
So unless you walk in with a broken machine and walk back out again in minutes with a brand new one it's a hassle? That seems a bit demanding. :)
All I'm saying is...if I were going to buy a PC (which I don't do because I build my own) there is a real advantage in dealing with Apple. If I were going to recommend a PC or a laptop to a regular person (who wouldn't have a clue about doing their own work on one), there is a real advantage in recommending an Apple product along with Apple care. That person would appreciate the way Apple treats them after the sale. Respect for your customer is important..and they are good at that, if nothing else.
Except that I know several people who work at Apple Call Centres, and they are told by Apple to blame problems on the customer, or on non-Apple software, and do everything they can to avoid taking responsibility. So Apple isn't always the nirvana you have experienced.
Just ordering my lenovo was a total nightmare. I hate to think how this would be if I needed a repair. Future hassles. While I like the product, I'm pretty damn sure their customer support will be full of hassles. Am I willing to pay extra to be rid of hassles that likely will occur when I'm busy doing what i do to earn a living? Hell yes. And I think a LOT of people feel the same way.
You'll note that I didn't recommend Lenovo when asked about laptops because I agree with you on their service.
I'm impressed that Apple simply gives you a new computer when you have a problem with your old one. I'm also a bit skeptical that this is always the case, given what I've heard from the Apple Call Centres. How do they handle your data and software when they give you a new computer?
What happens if you buy an Apple from a third party instead of an Apple store? Do the same rules apply?
T
