Agree with the general sentiment of keeping this group with its members, but maybe change the name and/or transfer ownership to the community. I've picked up quite a few things here, including announcements, bugs, workarounds etc and would be a shame to close this down.
K. --- http://blitz.io @k0ws1k On Wed, Apr 25, 2012 at 3:13 PM, James Ward <[email protected]> wrote: > Hi all, > > I've been hanging out on this Google Group since I joined Heroku about 9 > months ago and I've been answering questions where I can. I also hang out > and try to answer questions on StackOverflow, Twitter, Google Plus, > Facebook, my blog, and a few other places where the Heroku community is > asking questions. Honestly it's a bit overwhelming to have so many channels > to follow. We want to help the community in every way we can, but there are > only a handful of us spread very thin across all of the sources of > questions. What this leads to is the kind of frustration we've seen here in > the past when questions are not answered by qualified folks in a timely > fashion. If we don't consolidate, we run the risk that we will do a poor > job on all of them. > > We could just stop answering questions here and leave the group open but > because the group is named "heroku" I think people come here expecting that > Heroku people will be here answering questions. (Please tell me if that > assumption is incorrect.) > > If the Heroku community wants a place to converse then maybe another > community run group named something like "heroku-fans" or "heroku-community" > would set expectations more accurately. > > Thanks for participating in this discussion! We really are trying to > provide better and more consistent help, not the opposite. Help us help > you. :) > > -James > > > > On 04/25/2012 01:38 PM, Jeff Schmitz wrote: >> >> Another topic - where/how to troubleshoot. This group offers immediate >> support for troubleshooting, including posts like "Anbody else seeing >> XYZ" which neither support.heroku.com <http://support.heroku.com> nor SO >> >> can help with. >> >> I'm not opposed to using SO, but some of the traffic here would be off >> limits there. >> >> On Wed, Apr 25, 2012 at 2:24 PM, Sara Dornsife <[email protected] >> <mailto:[email protected]>> wrote: >> >> Let me apologize again for the miscommunication. I screwed up. Let >> me also elaborate on my previous response. >> >> As you know (and hopefully one of the reasons you guys love us), we >> move fast. Sometimes, too fast. This went from an idea to a note in >> a newsletter very quickly without the appropriate process we should >> apply to it. I take responsibility for this. >> >> We want to involve you guys. By definition, if you're on this list, >> you are passionate supportive developers that we love and consider a >> core part of Heroku. This step was inappropriately skipped. >> >> Here's the baseline we're operating from: >> - Through support, we hear regularly from users who are frustrated >> with this group and the lack of response they received. >> - Prospects are looking for a thriving community as part of their >> evaluation of Heroku. I say "prospects" here meaning individual >> developers, not just "enterprise" level customers. This Google Group >> isn't that. The traffic is low enough that it appears to mean we >> don't have an active community. >> - Stack Overflow has to grown to actually be a better place for >> getting answers many times than this Google Group. Traffic there is >> WAY higher than this group. >> - Heroku would like to officially participate more actively in >> community work. Spreading our efforts has a cost. >> >> With that baseline, we have discussed internally focusing our users >> and community efforts on Stack Overflow. That consideration should >> have been discussed here, soliciting your feedback and suggestions. >> >> While we didn't get the sequence right, we do have the discussion >> going now. Let's treat it as that - a discussion. >> >> I see a few topics to discuss: >> - Focusing Heroku's community efforts in SO >> - Leaving this group up >> - Shutting this group down >> - Other ideas >> >> Am I missing anything? >> Sara >> >> >> On Apr 25, 2012, at 1:28 PM, Ted Husted wrote: >> >> > Hmmm, if any of us here agreed with any of those (unsubstantiated) >> > statements, then we wouldn't be here. >> > >> > -Ted. >> > >> > >> > On Wed, Apr 25, 2012 at 2:22 PM, Sara Dornsife <[email protected] >> <mailto:[email protected]>> wrote: >> >> I'm Sara Dornsife, Dir of Dev Mktg at Heroku. Sorry for not >> introducing >> >> myself earlier. Also sorry for not posting here about wanting to >> close this >> >> list before it hit the newsletter. >> >> >> >> List traffic has been low and very often the questions/comments >> posted here >> >> are best resolved on support.heroku.com >> <http://support.heroku.com>. At the same time, Stackoverflow >> >> >> usage has continued to grow and the community there is very active. >> >> >> >> For those reasons, we feel its best to consolidate to support and >> >> Stackoverflow. >> >> Sara >> >> >> >> >> >> On Apr 25, 2012, at 12:39 PM, Justin Houk wrote: >> >> >> >> I agree with Jeff. FWIW, I find the SO community to be >> micromanaging, >> >> pedantic, and downright annoying to try to interact with. >> Which, I guess, >> >> is why I'm here and not there. >> >> >> >> On the other hand, I guess it shows how little Heroku takes this >> list >> >> seriously that we hear about this announcement from the >> newsletter and not >> >> here? The community does lose some value without a certain level >> of >> >> interest and support from Heroku proper. >> >> >> >> --Justin >> >> >> >> On Wed, Apr 25, 2012 at 1:33 PM, Jeff Schmitz >> <[email protected] <mailto:[email protected]>> >> >> >> wrote: >> >>> >> >>> I agree. >> >>> >> >>> Stack Overflow is completely different from a mailing list. Here >> >>> discussion is encouraged. There, it is penalized and can be >> edited or >> >>> deleted. >> >>> >> >>> I suppose we can create our own google group? >> >>> >> >>> jeff >> >>> >> >>> >> >>> On Wed, Apr 25, 2012 at 12:28 PM, David Whatley >> <[email protected] <mailto:[email protected]>> >> >> >>> wrote: >> >>>> >> >>>> For the record, this is the way I keep abreast of all the >> heroku things. >> >>>> Doing away with it is sheer madness. The sort of bad >> decisionss I saw >> >>>> coming the sad day Salesforce came into the picture. I warned >> them... This >> >>>> is going to change you no matter what they say. And it has. >> >>>> >> >>>> David >> >>>> >> >>>> Sent from my iPad >> >>>> >> >>>> On Apr 25, 2012, at 12:17 PM, Neil Middleton >> <[email protected] <mailto:[email protected]>> >> >> >>>> wrote: >> >>>> >> >>>> In order to play devils advocate here (I'm not saying if I'm >> on one side >> >>>> of the fence or the other): >> >>>> >> >>>> 1) The group isn't a great archive for problems as the >> specific problems >> >>>> tend to be buried in email threads. >> >>>> 2) For a lot of the problems on here, support.heroku.com >> <http://support.heroku.com> is probably the >> >> >>>> best place to go. >> >>>> 3) The StackOverflow tag on SO is remarkably active: >> >>>> http://stackoverflow.com/questions/tagged/heroku >> >>>> 3) Google have already done this with some success: >> >>>> >> >> https://groups.google.com/forum/?fromgroups#!topic/google-appengine/Z6XN_64cA7w >> >>>> >> >>>> >> >>>> Neil >> >>>> >> >>>> On Wednesday, 25 April 2012 at 18:12, Alex Chaffee wrote: >> >>>> >> >>>> fIn the latest Heroku Newsletter[1], it says this group will >> be killed >> >>>> at the end of April, and suggests instead to go to >> support.heroku.com <http://support.heroku.com> >> >>>> (which is private) or stackoverflow.com >> <http://stackoverflow.com>. While SO is awesome, is it >> >> >>>> really an adequate replacement for this group? I've found that >> SO is a >> >>>> great complement to mailing lists but doesn't allow for the >> same kind >> >>>> of deep discussion and community building. Worse, it requires >> active >> >>>> attention rather than arriving in one's inbox, so the people >> who are >> >>>> most likely to have an answer to a question are the least >> likely to >> >>>> hear it -- since they're not having any problems. >> >>>> >> >>>> Why uproot a productive community (this mailing list) and hope >> that it >> >>>> migrates to a new place with a radically different interaction >> model? >> >>>> >> >>>> [1] >> >>>> >> >> http://lists.heroku.com/t/ViewEmail/r/6DFC781E555FD71E/CEC5941F8B0A6F4BC5EC08CADFFC107B >> >>>> >> >>>> -- >> >>>> Alex Chaffee - [email protected] <mailto:[email protected]> >> >> >>>> http://alexchaffee.com >> >>>> http://twitter.com/alexch >> >>>> >> >>>> -- >> >>>> You received this message because you are subscribed to the >> Google >> >>>> Groups "Heroku" group. >> >>>> >> >>>> To unsubscribe from this group, send email to >> >>>> [email protected] >> <mailto:heroku%[email protected]> >> >> >>>> For more options, visit this group at >> >>>> http://groups.google.com/group/heroku?hl=en_US?hl=en >> >>>> >> >>>> >> >>>> >> >>>> -- >> >>>> You received this message because you are subscribed to the >> Google >> >>>> Groups "Heroku" group. >> >>>> >> >>>> To unsubscribe from this group, send email to >> >>>> [email protected] >> <mailto:heroku%[email protected]> >> >> >>>> For more options, visit this group at >> >>>> http://groups.google.com/group/heroku?hl=en_US?hl=en >> >>>> >> >>>> >> >>>> -- >> >>>> You received this message because you are subscribed to the >> Google >> >>>> Groups "Heroku" group. >> >>>> >> >>>> To unsubscribe from this group, send email to >> >>>> [email protected] >> <mailto:heroku%[email protected]> >> >> >>>> For more options, visit this group at >> >>>> http://groups.google.com/group/heroku?hl=en_US?hl=en >> >>> >> >>> >> >>> >> >>> -- >> >>> You received this message because you are subscribed to the Google >> >>> Groups "Heroku" group. >> >>> >> >>> To unsubscribe from this group, send email to >> >>> [email protected] >> <mailto:heroku%[email protected]> >> >> >>> For more options, visit this group at >> >>> http://groups.google.com/group/heroku?hl=en_US?hl=en >> >> >> >> >> >> >> >> >> >> -- >> >> Justin Houk >> >> Co-Founder, 10x10 Room >> >> http://www.linkedin.com/profile/view?id=6055184 >> >> http://10x10room.com >> >> http://playconclave.com >> >> >> >> >> >> -- >> >> You received this message because you are subscribed to the Google >> >> Groups "Heroku" group. >> >> >> >> To unsubscribe from this group, send email to >> >> [email protected] >> <mailto:heroku%[email protected]> >> >> >> For more options, visit this group at >> >> http://groups.google.com/group/heroku?hl=en_US?hl=en >> >> >> >> >> >> -- >> >> You received this message because you are subscribed to the Google >> >> Groups "Heroku" group. >> >> >> >> To unsubscribe from this group, send email to >> >> [email protected] >> <mailto:heroku%[email protected]> >> >> >> For more options, visit this group at >> >> http://groups.google.com/group/heroku?hl=en_US?hl=en >> > >> > -- >> > You received this message because you are subscribed to the Google >> > Groups "Heroku" group. >> > >> > To unsubscribe from this group, send email to >> > [email protected] >> <mailto:heroku%[email protected]> >> >> > For more options, visit this group at >> > http://groups.google.com/group/heroku?hl=en_US?hl=en >> >> -- >> You received this message because you are subscribed to the Google >> Groups "Heroku" group. >> >> To unsubscribe from this group, send email to >> [email protected] >> <mailto:heroku%[email protected]> >> >> For more options, visit this group at >> http://groups.google.com/group/heroku?hl=en_US?hl=en >> >> >> -- >> You received this message because you are subscribed to the Google >> Groups "Heroku" group. >> >> To unsubscribe from this group, send email to >> [email protected] >> For more options, visit this group at >> http://groups.google.com/group/heroku?hl=en_US?hl=en > > > -- > You received this message because you are subscribed to the Google > Groups "Heroku" group. > > To unsubscribe from this group, send email to > [email protected] > For more options, visit this group at > http://groups.google.com/group/heroku?hl=en_US?hl=en -- You received this message because you are subscribed to the Google Groups "Heroku" group. 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