I don't know about what's ideal, but the list has been working very well. And better is enemy of good.
+1 to keep things as is, leave the list alone and leave SO as is. On Friday, April 27, 2012 4:27:39 PM UTC-4, Neil Middleton wrote: > > Our of interest, what do people think is the ideal form of community > support for something like Heroku? Lots use SO, and lots hang out here. > > -Neil > > On 27 Apr 2012, at 21:19, Justin Houk <[email protected]> wrote: > > That does seem the option that does the least harm to the existing > community. I am among those who appreciate the stream of Heroku-related > information this group provides through my inbox, which is a service > neither support.heroku.com nor SO provides. I would be happy if it would > remain available as a community group rather than being completely erased > when Heroku withdrew active support. > > --Justin > > On Fri, Apr 27, 2012 at 3:43 PM, Sara Dornsife <[email protected]> wrote: > >> Yes, reconsidering the prior decision. One idea is to keep a Google Group >> going, same members, but have it be a community group not a branded Heroku >> group where troubleshooting can still occur. >> Sara >> >> On Apr 26, 2012, at 3:11 PM, Randy Regnier wrote: >> >> > I guess I'm more confused now with the the clarification statement. >> Your first statement laid out a decent business case for closing this list. >> Reasonable people can agree or disagree with the conclusion, but it was a >> decent enough option, given the data provided. But, now it appears you >> would like to have more discussion. Are you reconsidering the prior >> decision to close the list or just going through some exercise? There isn't >> much point in trying to argue the case to keep it open, if the conclusion >> can't be changed. >> > >> > Randy >> > >> > On 4/25/2012 2:24 PM, Sara Dornsife wrote: >> >> Let me apologize again for the miscommunication. I screwed up. Let me >> also elaborate on my previous response. >> >> >> >> As you know (and hopefully one of the reasons you guys love us), we >> move fast. Sometimes, too fast. This went from an idea to a note in a >> newsletter very quickly without the appropriate process we should apply to >> it. I take responsibility for this. >> >> >> >> We want to involve you guys. By definition, if you're on this list, >> you are passionate supportive developers that we love and consider a core >> part of Heroku. This step was inappropriately skipped. >> >> >> >> Here's the baseline we're operating from: >> >> - Through support, we hear regularly from users who are frustrated >> with this group and the lack of response they received. >> >> - Prospects are looking for a thriving community as part of their >> evaluation of Heroku. I say "prospects" here meaning individual developers, >> not just "enterprise" level customers. This Google Group isn't that. The >> traffic is low enough that it appears to mean we don't have an active >> community. >> >> - Stack Overflow has to grown to actually be a better place for >> getting answers many times than this Google Group. Traffic there is WAY >> higher than this group. >> >> - Heroku would like to officially participate more actively in >> community work. Spreading our efforts has a cost. >> >> >> >> With that baseline, we have discussed internally focusing our users >> and community efforts on Stack Overflow. That consideration should have >> been discussed here, soliciting your feedback and suggestions. >> >> >> >> While we didn't get the sequence right, we do have the discussion >> going now. Let's treat it as that - a discussion. >> >> >> >> I see a few topics to discuss: >> >> - Focusing Heroku's community efforts in SO >> >> - Leaving this group up >> >> - Shutting this group down >> >> - Other ideas >> >> >> >> Am I missing anything? >> >> Sara >> >> >> >> >> >> On Apr 25, 2012, at 1:28 PM, Ted Husted wrote: >> >> >> >>> Hmmm, if any of us here agreed with any of those (unsubstantiated) >> >>> statements, then we wouldn't be here. >> >>> >> >>> -Ted. >> >>> >> >>> >> >>> On Wed, Apr 25, 2012 at 2:22 PM, Sara Dornsife<[email protected]> >> wrote: >> >>>> I'm Sara Dornsife, Dir of Dev Mktg at Heroku. Sorry for not >> introducing >> >>>> myself earlier. Also sorry for not posting here about wanting to >> close this >> >>>> list before it hit the newsletter. >> >>>> >> >>>> List traffic has been low and very often the questions/comments >> posted here >> >>>> are best resolved on support.heroku.com. At the same time, >> Stackoverflow >> >>>> usage has continued to grow and the community there is very active. >> >>>> >> >>>> For those reasons, we feel its best to consolidate to support and >> >>>> Stackoverflow. >> >>>> Sara >> > >> > -- >> > You received this message because you are subscribed to the Google >> > Groups "Heroku" group. >> > >> > To unsubscribe from this group, send email to >> > [email protected] >> > For more options, visit this group at >> > http://groups.google.com/group/heroku?hl=en_US?hl=en >> >> -- >> You received this message because you are subscribed to the Google >> Groups "Heroku" group. >> >> To unsubscribe from this group, send email to >> [email protected] >> For more options, visit this group at >> http://groups.google.com/group/heroku?hl=en_US?hl=en >> > > > > -- > Justin Houk > Co-Founder, 10x10 Room > http://www.linkedin.com/profile/view?id=6055184 > http://10x10room.com > http://playconclave.com > > -- > You received this message because you are subscribed to the Google > Groups "Heroku" group. > > To unsubscribe from this group, send email to > [email protected] > For more options, visit this group at > http://groups.google.com/group/heroku?hl=en_US?hl=en > > -- You received this message because you are subscribed to the Google Groups "Heroku" group. 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