That does seem the option that does the least harm to the existing community. I am among those who appreciate the stream of Heroku-related information this group provides through my inbox, which is a service neither support.heroku.com nor SO provides. I would be happy if it would remain available as a community group rather than being completely erased when Heroku withdrew active support.
--Justin On Fri, Apr 27, 2012 at 3:43 PM, Sara Dornsife <[email protected]> wrote: > Yes, reconsidering the prior decision. One idea is to keep a Google Group > going, same members, but have it be a community group not a branded Heroku > group where troubleshooting can still occur. > Sara > > On Apr 26, 2012, at 3:11 PM, Randy Regnier wrote: > > > I guess I'm more confused now with the the clarification statement. Your > first statement laid out a decent business case for closing this list. > Reasonable people can agree or disagree with the conclusion, but it was a > decent enough option, given the data provided. But, now it appears you > would like to have more discussion. Are you reconsidering the prior > decision to close the list or just going through some exercise? There isn't > much point in trying to argue the case to keep it open, if the conclusion > can't be changed. > > > > Randy > > > > On 4/25/2012 2:24 PM, Sara Dornsife wrote: > >> Let me apologize again for the miscommunication. I screwed up. Let me > also elaborate on my previous response. > >> > >> As you know (and hopefully one of the reasons you guys love us), we > move fast. Sometimes, too fast. This went from an idea to a note in a > newsletter very quickly without the appropriate process we should apply to > it. I take responsibility for this. > >> > >> We want to involve you guys. By definition, if you're on this list, you > are passionate supportive developers that we love and consider a core part > of Heroku. This step was inappropriately skipped. > >> > >> Here's the baseline we're operating from: > >> - Through support, we hear regularly from users who are frustrated with > this group and the lack of response they received. > >> - Prospects are looking for a thriving community as part of their > evaluation of Heroku. I say "prospects" here meaning individual developers, > not just "enterprise" level customers. This Google Group isn't that. The > traffic is low enough that it appears to mean we don't have an active > community. > >> - Stack Overflow has to grown to actually be a better place for getting > answers many times than this Google Group. Traffic there is WAY higher than > this group. > >> - Heroku would like to officially participate more actively in > community work. Spreading our efforts has a cost. > >> > >> With that baseline, we have discussed internally focusing our users and > community efforts on Stack Overflow. That consideration should have been > discussed here, soliciting your feedback and suggestions. > >> > >> While we didn't get the sequence right, we do have the discussion going > now. Let's treat it as that - a discussion. > >> > >> I see a few topics to discuss: > >> - Focusing Heroku's community efforts in SO > >> - Leaving this group up > >> - Shutting this group down > >> - Other ideas > >> > >> Am I missing anything? > >> Sara > >> > >> > >> On Apr 25, 2012, at 1:28 PM, Ted Husted wrote: > >> > >>> Hmmm, if any of us here agreed with any of those (unsubstantiated) > >>> statements, then we wouldn't be here. > >>> > >>> -Ted. > >>> > >>> > >>> On Wed, Apr 25, 2012 at 2:22 PM, Sara Dornsife<[email protected]> > wrote: > >>>> I'm Sara Dornsife, Dir of Dev Mktg at Heroku. Sorry for not > introducing > >>>> myself earlier. Also sorry for not posting here about wanting to > close this > >>>> list before it hit the newsletter. > >>>> > >>>> List traffic has been low and very often the questions/comments > posted here > >>>> are best resolved on support.heroku.com. At the same time, > Stackoverflow > >>>> usage has continued to grow and the community there is very active. > >>>> > >>>> For those reasons, we feel its best to consolidate to support and > >>>> Stackoverflow. > >>>> Sara > > > > -- > > You received this message because you are subscribed to the Google > > Groups "Heroku" group. > > > > To unsubscribe from this group, send email to > > [email protected] > > For more options, visit this group at > > http://groups.google.com/group/heroku?hl=en_US?hl=en > > -- > You received this message because you are subscribed to the Google > Groups "Heroku" group. > > To unsubscribe from this group, send email to > [email protected] > For more options, visit this group at > http://groups.google.com/group/heroku?hl=en_US?hl=en > -- Justin Houk Co-Founder, 10x10 Room http://www.linkedin.com/profile/view?id=6055184 http://10x10room.com http://playconclave.com -- You received this message because you are subscribed to the Google Groups "Heroku" group. To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/heroku?hl=en_US?hl=en
