I guess I'm more confused now with the the clarification statement. Your
first statement laid out a decent business case for closing this list.
Reasonable people can agree or disagree with the conclusion, but it was
a decent enough option, given the data provided. But, now it appears you
would like to have more discussion. Are you reconsidering the prior
decision to close the list or just going through some exercise? There
isn't much point in trying to argue the case to keep it open, if the
conclusion can't be changed.
Randy
On 4/25/2012 2:24 PM, Sara Dornsife wrote:
Let me apologize again for the miscommunication. I screwed up. Let me also
elaborate on my previous response.
As you know (and hopefully one of the reasons you guys love us), we move fast.
Sometimes, too fast. This went from an idea to a note in a newsletter very
quickly without the appropriate process we should apply to it. I take
responsibility for this.
We want to involve you guys. By definition, if you're on this list, you are
passionate supportive developers that we love and consider a core part of
Heroku. This step was inappropriately skipped.
Here's the baseline we're operating from:
- Through support, we hear regularly from users who are frustrated with this
group and the lack of response they received.
- Prospects are looking for a thriving community as part of their evaluation of Heroku. I say
"prospects" here meaning individual developers, not just "enterprise" level
customers. This Google Group isn't that. The traffic is low enough that it appears to mean we don't
have an active community.
- Stack Overflow has to grown to actually be a better place for getting answers
many times than this Google Group. Traffic there is WAY higher than this group.
- Heroku would like to officially participate more actively in community work.
Spreading our efforts has a cost.
With that baseline, we have discussed internally focusing our users and
community efforts on Stack Overflow. That consideration should have been
discussed here, soliciting your feedback and suggestions.
While we didn't get the sequence right, we do have the discussion going now.
Let's treat it as that - a discussion.
I see a few topics to discuss:
- Focusing Heroku's community efforts in SO
- Leaving this group up
- Shutting this group down
- Other ideas
Am I missing anything?
Sara
On Apr 25, 2012, at 1:28 PM, Ted Husted wrote:
Hmmm, if any of us here agreed with any of those (unsubstantiated)
statements, then we wouldn't be here.
-Ted.
On Wed, Apr 25, 2012 at 2:22 PM, Sara Dornsife<[email protected]> wrote:
I'm Sara Dornsife, Dir of Dev Mktg at Heroku. Sorry for not introducing
myself earlier. Also sorry for not posting here about wanting to close this
list before it hit the newsletter.
List traffic has been low and very often the questions/comments posted here
are best resolved on support.heroku.com. At the same time, Stackoverflow
usage has continued to grow and the community there is very active.
For those reasons, we feel its best to consolidate to support and
Stackoverflow.
Sara
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