Yes, reconsidering the prior decision. One idea is to keep a Google Group going, same members, but have it be a community group not a branded Heroku group where troubleshooting can still occur. Sara
On Apr 26, 2012, at 3:11 PM, Randy Regnier wrote: > I guess I'm more confused now with the the clarification statement. Your > first statement laid out a decent business case for closing this list. > Reasonable people can agree or disagree with the conclusion, but it was a > decent enough option, given the data provided. But, now it appears you would > like to have more discussion. Are you reconsidering the prior decision to > close the list or just going through some exercise? There isn't much point in > trying to argue the case to keep it open, if the conclusion can't be changed. > > Randy > > On 4/25/2012 2:24 PM, Sara Dornsife wrote: >> Let me apologize again for the miscommunication. I screwed up. Let me also >> elaborate on my previous response. >> >> As you know (and hopefully one of the reasons you guys love us), we move >> fast. Sometimes, too fast. This went from an idea to a note in a newsletter >> very quickly without the appropriate process we should apply to it. I take >> responsibility for this. >> >> We want to involve you guys. By definition, if you're on this list, you are >> passionate supportive developers that we love and consider a core part of >> Heroku. This step was inappropriately skipped. >> >> Here's the baseline we're operating from: >> - Through support, we hear regularly from users who are frustrated with this >> group and the lack of response they received. >> - Prospects are looking for a thriving community as part of their evaluation >> of Heroku. I say "prospects" here meaning individual developers, not just >> "enterprise" level customers. This Google Group isn't that. The traffic is >> low enough that it appears to mean we don't have an active community. >> - Stack Overflow has to grown to actually be a better place for getting >> answers many times than this Google Group. Traffic there is WAY higher than >> this group. >> - Heroku would like to officially participate more actively in community >> work. Spreading our efforts has a cost. >> >> With that baseline, we have discussed internally focusing our users and >> community efforts on Stack Overflow. That consideration should have been >> discussed here, soliciting your feedback and suggestions. >> >> While we didn't get the sequence right, we do have the discussion going now. >> Let's treat it as that - a discussion. >> >> I see a few topics to discuss: >> - Focusing Heroku's community efforts in SO >> - Leaving this group up >> - Shutting this group down >> - Other ideas >> >> Am I missing anything? >> Sara >> >> >> On Apr 25, 2012, at 1:28 PM, Ted Husted wrote: >> >>> Hmmm, if any of us here agreed with any of those (unsubstantiated) >>> statements, then we wouldn't be here. >>> >>> -Ted. >>> >>> >>> On Wed, Apr 25, 2012 at 2:22 PM, Sara Dornsife<[email protected]> wrote: >>>> I'm Sara Dornsife, Dir of Dev Mktg at Heroku. Sorry for not introducing >>>> myself earlier. Also sorry for not posting here about wanting to close this >>>> list before it hit the newsletter. >>>> >>>> List traffic has been low and very often the questions/comments posted here >>>> are best resolved on support.heroku.com. At the same time, Stackoverflow >>>> usage has continued to grow and the community there is very active. >>>> >>>> For those reasons, we feel its best to consolidate to support and >>>> Stackoverflow. >>>> Sara > > -- > You received this message because you are subscribed to the Google > Groups "Heroku" group. > > To unsubscribe from this group, send email to > [email protected] > For more options, visit this group at > http://groups.google.com/group/heroku?hl=en_US?hl=en -- You received this message because you are subscribed to the Google Groups "Heroku" group. To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/heroku?hl=en_US?hl=en
