>It turned out our contract with our service provider did not allow for the
testing back-ups.

>And, even though it's a best practice, if you don't pay for it, you don't
get it.

>An application problem, followed by a procedural problem still happens.

I completely understand, but those aren't problems (at least not in any
technical sense).  Quite frankly, if they don't pay for it, they deserve
everything that happens to them.

>From the top comment, I can't even begin to imagine how such a contract is
negotiated.  It's worse than amateur hour.

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