Hi Lizette, We do have a hardware support. Even they couldn't figure out the issue :(
Thanks, Arun Chinnadurai -----Original Message----- From: IBM Mainframe Discussion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] On Behalf Of Lizette Koehler Sent: Wednesday, October 15, 2014 8:06 PM To: IBM-MAIN@LISTSERV.UA.EDU Subject: Re: Issue with TS3500 Tape Library. Do you have hardware support? If so, I would have them come onsite and see if the robot needs to be "taught" Lizette > -----Original Message----- > From: IBM Mainframe Discussion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] > On Behalf Of Arun Prasad Chinnadurai > Sent: Wednesday, October 15, 2014 6:44 AM > To: IBM-MAIN@LISTSERV.UA.EDU > Subject: Issue with TS3500 Tape Library. > > Greetings to all ! > > On our site we have installed a new TS3500 tape library. When we > submit a backup > job, the robot inside the library is not picking up the tape using the barcodes (As of > now, we are manually moving the tapes to the drive). Also the drive is > not ejecting > the tape out(moving it to empty slot) after a successful read/write operation. > > What could be the problem here ? > > FYKI : We are using 3592 JB tapes and the VOLSER reporting on the tape library is > configured to 6 digits. All the tapes are initialized with six digit VOLSER. > > > Thanks, > Arun Chinnadurai > ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN **************** CAUTION - Disclaimer ***************** This e-mail contains PRIVILEGED AND CONFIDENTIAL INFORMATION intended solely for the use of the addressee(s). If you are not the intended recipient, please notify the sender by e-mail and delete the original message. Further, you are not to copy, disclose, or distribute this e-mail or its contents to any other person and any such actions are unlawful. This e-mail may contain viruses. Infosys has taken every reasonable precaution to minimize this risk, but is not liable for any damage you may sustain as a result of any virus in this e-mail. You should carry out your own virus checks before opening the e-mail or attachment. Infosys reserves the right to monitor and review the content of all messages sent to or from this e-mail address. Messages sent to or from this e-mail address may be stored on the Infosys e-mail system. ***INFOSYS******** End of Disclaimer ********INFOSYS*** ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN
