If you have hardware support and they have a problem with diagnosis, then you need to get them to work harder.
If necessary, they should contact IBM hardware support (they should pay any costs, not you) on this issue. Sometimes it is firmware or microcode, sometimes the computers in the drives need to be re-taught their job. My IBM CEs had to do this multiple times on my drives. If you do not have CBR messages in SYSLOG and there are no messages on the log for the TS3500s, then there is something very wrong with the hardware. Lizette > -----Original Message----- > From: IBM Mainframe Discussion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] On > Behalf Of Arun Prasad Chinnadurai > Sent: Thursday, October 16, 2014 2:46 AM > To: IBM-MAIN@LISTSERV.UA.EDU > Subject: Re: Issue with TS3500 Tape Library. > > Hi Lizette, > > We do have a hardware support. > Even they couldn't figure out the issue :( > > Thanks, > Arun Chinnadurai > > -----Original Message----- > From: IBM Mainframe Discussion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] On > Behalf Of Lizette Koehler > Sent: Wednesday, October 15, 2014 8:06 PM > To: IBM-MAIN@LISTSERV.UA.EDU > Subject: Re: Issue with TS3500 Tape Library. > > Do you have hardware support? If so, I would have them come onsite and see if > the robot needs to be "taught" > > Lizette > > > > -----Original Message----- > > From: IBM Mainframe Discussion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] > > On Behalf Of Arun Prasad Chinnadurai > > Sent: Wednesday, October 15, 2014 6:44 AM > > To: IBM-MAIN@LISTSERV.UA.EDU > > Subject: Issue with TS3500 Tape Library. > > > > Greetings to all ! > > > > On our site we have installed a new TS3500 tape library. When we > > submit a > backup > > job, the robot inside the library is not picking up the tape using the > barcodes (As of > > now, we are manually moving the tapes to the drive). Also the drive is > > not > ejecting > > the tape out(moving it to empty slot) after a successful read/write > operation. > > > > What could be the problem here ? > > > > FYKI : We are using 3592 JB tapes and the VOLSER reporting on the tape > library is > > configured to 6 digits. All the tapes are initialized with six digit > VOLSER. > > > > > > Thanks, > > Arun Chinnadurai > > ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN
