Vendor has to provide the necessary support on resolving. It might involve hardware and Robotic Software Which needs a checking. On 16 Oct 2014 15:19, "Arun Prasad Chinnadurai" < [email protected]> wrote:
> Hi Lizette, > > We do have a hardware support. > Even they couldn't figure out the issue :( > > Thanks, > Arun Chinnadurai > > -----Original Message----- > From: IBM Mainframe Discussion List [mailto:[email protected]] On > Behalf Of Lizette Koehler > Sent: Wednesday, October 15, 2014 8:06 PM > To: [email protected] > Subject: Re: Issue with TS3500 Tape Library. > > Do you have hardware support? If so, I would have them come onsite and > see if the robot needs to be "taught" > > Lizette > > > > -----Original Message----- > > From: IBM Mainframe Discussion List [mailto:[email protected]] > > On Behalf Of Arun Prasad Chinnadurai > > Sent: Wednesday, October 15, 2014 6:44 AM > > To: [email protected] > > Subject: Issue with TS3500 Tape Library. > > > > Greetings to all ! > > > > On our site we have installed a new TS3500 tape library. When we > > submit a > backup > > job, the robot inside the library is not picking up the tape using the > barcodes (As of > > now, we are manually moving the tapes to the drive). Also the drive is > > not > ejecting > > the tape out(moving it to empty slot) after a successful read/write > operation. > > > > What could be the problem here ? > > > > FYKI : We are using 3592 JB tapes and the VOLSER reporting on the tape > library is > > configured to 6 digits. All the tapes are initialized with six digit > VOLSER. > > > > > > Thanks, > > Arun Chinnadurai > > > > ---------------------------------------------------------------------- > For IBM-MAIN subscribe / signoff / archive access instructions, send email > to [email protected] with the message: INFO IBM-MAIN > > **************** CAUTION - Disclaimer ***************** > This e-mail contains PRIVILEGED AND CONFIDENTIAL INFORMATION intended > solely > for the use of the addressee(s). If you are not the intended recipient, > please > notify the sender by e-mail and delete the original message. Further, you > are not > to copy, disclose, or distribute this e-mail or its contents to any other > person and > any such actions are unlawful. This e-mail may contain viruses. Infosys > has taken > every reasonable precaution to minimize this risk, but is not liable for > any damage > you may sustain as a result of any virus in this e-mail. You should carry > out your > own virus checks before opening the e-mail or attachment. Infosys reserves > the > right to monitor and review the content of all messages sent to or from > this e-mail > address. Messages sent to or from this e-mail address may be stored on the > Infosys e-mail system. > ***INFOSYS******** End of Disclaimer ********INFOSYS*** > > ---------------------------------------------------------------------- > For IBM-MAIN subscribe / signoff / archive access instructions, > send email to [email protected] with the message: INFO IBM-MAIN > ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [email protected] with the message: INFO IBM-MAIN
