I feel for you Travis, but this is the reason we stuck with the version we have (7.15). Its worked for many years and after following this list and hearing of all the issues, weve decided to just stay put. Because of this, Im more of a lurker on this forum than an active participant.
Still, it seems that after version 8.2 things went down hill. I wonder though are these issue apparent in fresh installs or just in upgrades? Serveon, Inc. 302-529-8640 <mailto:[EMAIL PROTECTED]> [EMAIL PROTECTED] _____ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Travis Rabe Sent: Thursday, July 17, 2008 10:55 AM To: Imail_Forum@list.ipswitch.com Subject: RE: [IMail Forum] New Bugs in 10.01 Ya know Bill I used to be such a hard-line supporter (no jock strap jokes). Of Ipswitch from version 4 on. Back then this community was very large, active, lively and impressive. Over the years I have seen it wither away and I have always told myself its them, not Ipswitch. But I tell ya, after this last incident I am really starting to get fed up. Tech Support was downright rude and offensive. You would think that somewhere in there customer files they would see customer since Version 4 and realize that hey, maybe this schmuck of a customer knows what hes talking about? But nooooooooooo. And now that I have taken time out of my days to help locate and replicate the problem I get the equivalent of the middle finger in the tech support world. So now, I am wondering why I have been told to tell my users to (a) Not use Outlook like they have been for 10+ years because Ipswitch cant figure out that 0-0=0. The math they are using work out to be this: 0-0=9999. Now I dont know about anyone else, but if 0-0=9999 then my wallet should be EXPLODING WITH CASH. Update still no phone call from Tripp or Kevin. Travis From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Bill Foresman Sent: Thursday, July 17, 2008 7:44 AM To: Imail_Forum@list.ipswitch.com Subject: RE: [IMail Forum] New Bugs in 10.01 This is the main problem I have had with imail. The never ending upgrades which cause further problems. Weve learned that its best to stay on whatever version happens to work and not bother upgrading or paying for the SA. What a waste of money that was since you have to pay for software that gets re-broken each version. From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Travis Rabe Sent: Thursday, July 17, 2008 10:35 AM To: Imail_Forum@list.ipswitch.com Subject: [IMail Forum] New Bugs in 10.01 Ipswitch, I have recently upgraded to 10.01 and now really regret doing so. Version 10 was working great and I decided to upgrade to 10.01 due to the fact that web enhancements/fixes had been made. After upgrading to 10.01, the calendar web interface no longer works for many of my users (the owners in particular). I reported the problem to Ipswitch and even found for them how to replicate the bug (they insisted on some sort of database corruption which was wrong). I figured this problem would be fixed straight away I mean pretty serious when you just pay to upgrade to Premium Unlimited and it was working in 10, breaks in 10.01. I have just been informed that my case has been added to the database and that they will deal with it in time. I have been on Imail since version 4. I have contemplated jumping ship, as many others have since version 8/9 (laughable). Tech support was not only flat out rude, but to be told that my problem will be added to the database is pretty much as insulting as it gets. THIS IS SERIOUS. YOU DONT JUST TELL YOUR USERS TO QUIT USING OUTLOOK THE WAY THEY HAVE BEEN FOR 10+ YEARS (the problem is with the syncing to WorkGroupShare). Also during the last week since installing 10.01 I have found a pretty major bug that causes users who create rules in the web interface to start deleting incoming mail in some cases. This seems like a big one too, but I havent had a chance to report it yet but it would probably get added to the database. The problem lies with the web interface handling special characters. This worked in 10.0, fails in 10.01. I would appreciate a phone call from someone at Ipswitch (not my tech support person not helpful). In the past I have spoken with Tripp and Kevin but I am not sure if they are even around anymore. IN the past I have even guinea pigged some patches for them and this is the thanks I get? My Case Ref is: 821-70831. I will be waiting not patiently by the phone for the next 1 ½ hours. Come on people! ----------------------------------------- Vice President, Technology The Davidson Group
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