What was/is the outcome of this issue?
-----Original Message-----
From: "Travis Rabe" <[EMAIL PROTECTED]>
Sent 7/17/2008 10:55:26 AM
To: [email protected]
Subject: X-IMail-SPAM-HTML-Features RE: [IMail Forum] New Bugs in 10.01Ya know
Bill I used to be such a hard-line supporter (no jock strap jokes). Of Ipswitch
from version 4 on. Back then this community was very large, active, lively and
impressive. Over the years I have seen it wither away and I have always told
myself it’s them, not Ipswitch. But I tell ya, after this last incident I am
really starting to get fed up. Tech Support was downright rude and offensive.
You would think that somewhere in there customer files they would see “customer
since Version 4” and realize that “hey, maybe this schmuck of a customer knows
what he’s talking about?” But nooooooooooo. And now that I have taken time
out of my days to help locate and replicate the problem I get the equivalent of
the middle finger in the tech support world. So now, I am wondering why I have
been told to tell my users to (a) Not use Outlook like they have been for 10+
years because Ipswitch can’t figure out that 0-0=0. The math they are using
work out to be this: 0-0=9999. Now I don’t know about anyone else, but if
0-0=9999 then my wallet should be EXPLODING WITH CASH. Update – still no phone
call from Tripp or Kevin. Travis From: [EMAIL PROTECTED] [mailto:[EMAIL
PROTECTED] On Behalf Of Bill ForesmanSent: Thursday, July 17, 2008 7:44 AMTo:
[EMAIL PROTECTED]: RE: [IMail Forum] New Bugs in 10.01 This is the main problem
I have had with imail. The never ending “upgrades” which cause further
problems. We’ve learned that it’s best to stay on whatever version happens to
work and not bother upgrading or paying for the SA. What a waste of money that
was since you have to pay for software that gets re-broken each version. From:
[EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Travis RabeSent:
Thursday, July 17, 2008 10:35 AMTo: [EMAIL PROTECTED]: [IMail Forum] New Bugs
in 10.01 Ipswitch, I have recently upgraded to 10.01 and now
really regret doing so. Version 10 was working great and I decided to upgrade
to 10.01 due to the fact that web enhancements/fixes had been made. After
upgrading to 10.01, the calendar web interface no longer works for many of my
users (the owners in particular). I reported the problem to Ipswitch and even
found for them how to replicate the bug (they insisted on some sort of
database corruption which was wrong). I figured this problem would be fixed
straight away – I mean pretty serious when you just pay to upgrade to Premium
Unlimited and it was working in 10, breaks in 10.01. I have just been informed
that my case has been added to “the database” and that they will deal with it
in time. I have been on Imail since version 4. I have contemplated jumping
ship, as many others have since version 8/9 (laughable). Tech support was not
only flat out rude, but to be told that my problem will be added to the
database is pretty much as insulting as it gets. THIS IS SERIOUS. YOU DON’T
JUST TELL YOUR USERS TO QUIT USING OUTLOOK THE WAY THEY HAVE BEEN FOR 10+ YEARS
(the problem is with the syncing to WorkGroupShare). Also during the last
week since installing 10.01 I have found a pretty major bug that causes users
who create rules in the web interface to start deleting incoming mail in some
cases. This seems like a big one too, but I haven’t had a chance to report it
yet but it would probably get added “to the database”. The problem lies with
the web interface handling special characters. This worked in 10.0, fails in
10.01. I would appreciate a phone call from someone at Ipswitch (not my tech
support person – not helpful). In the past I have spoken with Tripp and Kevin
but I am not sure if they are even around anymore. IN the past I have even
guinea pigged some patches for them and this is the thanks I get? My Case Ref
is: 821-70831. I will be waiting not patiently by the phone for the next 1 ½
hours. Come on people! -----------------------------------------
Vice President, Technology
The Davidson Group
