-----Original Message----- From: Bruce Barnes <[EMAIL PROTECTED]> Sent: Thursday, July 17, 2008 1:34 PM To: Imail_Forum@list.ipswitch.com <Imail_Forum@list.ipswitch.com> Subject: RE: [IMail Forum] New Bugs in 10.01
Brad, This is the exact same message, albeit stated by someone else, that we hear after every major release that creates more problems than it fixes. As an end-user community we are simply getting tired of hearing more promises that are never kept. The problems stated in this morning's threat are add-ons to other problems that have not yet been fixed. Specifically, when you switched to version 10, you made the entire interface web based - requiring administrative user permissions for anyone who has access to IMail setup and administration once the product is installed. That flies totally in the face of generally accepted security procedures when it comes to secure servers and opens up non-secure doors for attacks to the servers. In summary, it appears as if Ipswitch is doing what so many other companies are doing now - listening to the problems, putting them on a list, and then never getting around to fixing them. At least you haven't moved your tech support overseas. If you ever do that we will abandon the product . . . Bruce Barnes Chicago IL _____ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Brad Senter Sent: Thursday, July 17, 2008 13:05 To: Imail_Forum@list.ipswitch.com Subject: RE: [IMail Forum] New Bugs in 10.01 Hey guys I appreciate your honesty and candor. Lets admit it: IMail made some mistakes in the past. There were some significant issues with the product that created some even more significant issues for the end user. We took at hit for it as well. Since that time we have been working hard to create a solid email server with as many competitive features as possible. Development is not an exact science if it were then the market would solely be driven by the person with the lowest overhead. Since it is not we (along with every other software manufacturer) are consistently balancing product development, bug fixes, and innovation. I am jumping in on this thread to simply state that we are working hard to develop solid products, maintain excellent customer satisfaction, and continue relationships with customers that last a long, long time. There are no initiatives in place to take advantage of our customers or to discount their end user experience. We know that our success is completely contingent upon customer satisfaction. Our entire team is dialed into that concept from development, to support, to sales and marketing. Please accept our apologies for any negative experience that you may have with our support team. And know, that we are committed to walking alongside of you to ensure that your IMail Server is running smoothly. Brad Senter Product Marketing Manager Ipswitch - Messaging Division From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Bill Foresman Sent: Thursday, July 17, 2008 12:22 PM To: Imail_Forum@list.ipswitch.com Subject: RE: [IMail Forum] New Bugs in 10.01 I was too but its obvious that a lot customers have left for safer waters. Were a family owned hosting company and cannot afford the problems that this software routinely comes with. I think ipswitch got too big to care about its customers. From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Travis Rabe Sent: Thursday, July 17, 2008 10:55 AM To: Imail_Forum@list.ipswitch.com Subject: RE: [IMail Forum] New Bugs in 10.01 Ya know Bill I used to be such a hard-line supporter (no jock strap jokes). Of Ipswitch from version 4 on. Back then this community was very large, active, lively and impressive. Over the years I have seen it wither away and I have always told myself its them, not Ipswitch. But I tell ya, after this last incident I am really starting to get fed up. Tech Support was downright rude and offensive. You would think that somewhere in there customer files they would see customer since Version 4 and realize that hey, maybe this schmuck of a customer knows what hes talking about? But nooooooooooo. And now that I have taken time out of my days to help locate and replicate the problem I get the equivalent of the middle finger in the tech support world. So now, I am wondering why I have been told to tell my users to (a) Not use Outlook like they have been for 10+ years because Ipswitch cant figure out that 0-0=0. The math they are using work out to be this: 0-0=9999. Now I dont know about anyone else, but if 0-0=9999 then my wallet should be EXPLODING WITH CASH. Update still no phone call from Tripp or Kevin. Travis From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Bill Foresman Sent: Thursday, July 17, 2008 7:44 AM To: Imail_Forum@list.ipswitch.com Subject: RE: [IMail Forum] New Bugs in 10.01 This is the main problem I have had with imail. The never ending upgrades which cause further problems. Weve learned that its best to stay on whatever version happens to work and not bother upgrading or paying for the SA. What a waste of money that was since you have to pay for software that gets re-broken each version. From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Travis Rabe Sent: Thursday, July 17, 2008 10:35 AM To: Imail_Forum@list.ipswitch.com Subject: [IMail Forum] New Bugs in 10.01 Ipswitch, I have recently upgraded to 10.01 and now really regret doing so. Version 10 was working great and I decided to upgrade to 10.01 due to the fact that web enhancements/fixes had been made. After upgrading to 10.01, the calendar web interface no longer works for many of my users (the owners in particular). I reported the problem to Ipswitch and even found for them how to replicate the bug (they insisted on some sort of database corruption which was wrong). I figured this problem would be fixed straight away I mean pretty serious when you just pay to upgrade to Premium Unlimited and it was working in 10, breaks in 10.01. I have just been informed that my case has been added to the database and that they will deal with it in time. I have been on Imail since version 4. I have contemplated jumping ship, as many others have since version 8/9 (laughable). Tech support was not only flat out rude, but to be told that my problem will be added to the database is pretty much as insulting as it gets. THIS IS SERIOUS. YOU DONT JUST TELL YOUR USERS TO QUIT USING OUTLOOK THE WAY THEY HAVE BEEN FOR 10+ YEARS (the problem is with the syncing to WorkGroupShare). Also during the last week since installing 10.01 I have found a pretty major bug that causes users who create rules in the web interface to start deleting incoming mail in some cases. This seems like a big one too, but I havent had a chance to report it yet but it would probably get added to the database. The problem lies with the web interface handling special characters. This worked in 10.0, fails in 10.01. I would appreciate a phone call from someone at Ipswitch (not my tech support person not helpful). In the past I have spoken with Tripp and Kevin but I am not sure if they are even around anymore. IN the past I have even guinea pigged some patches for them and this is the thanks I get? My Case Ref is: 821-70831. I will be waiting not patiently by the phone for the next 1 ½ hours. Come on people! ----------------------------------------- Vice President, Technology The Davidson Group To Unsubscribe: http://imailserver.com/support/discussion_list/ List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://imailserver.com/support/kb.html
