Hi Henry,
Customer is asking whether your suggested solutions applying to
"Microsoft Outlook" too ??
What is the difference between the outlook express and microsoft
outlook ?
I think the way they handle the dbx should be quite same , right ?
Do u know where can I find more info about their difference ??
thks a lot.
--- "[4X]ToXiC" <[EMAIL PROTECTED]> wrote:
> Adrin.
>
> If you've already done as you stated, then the problem is at your
> customers
> end.
> I've experienced this numerous times, especially with Outlook
> Express. This
> is most commonly caused because your customer has set the interval
> at which
> it's supposed to retrieve mail too low/short. Many people let it
> check every
> 1 minute. what's the hassle, we're not THAT important ;)
>
> After advising our customers to set the retrieval time to a minimum
> of 10
> minutes, we no longer have these kind of problems. Asa far as I
> remember,
> the only solution in your clients end is to delete the mail account
> in OE,
> delete the mbx (or whatever it's called), check mail without the
> problem
> account, close down OE, then open it again, and then create the
> account
> again -all in your clients end.
>
> I'm not sure this is the best solution, BUT I know it works, did
> help us a
> lot when customers had this kind of problem before changing to a
> larger
> interval. Len Conrad might have a better solution, but this is as
> best as I
> can go.
>
> Regards Henrik Carstens
>
>
> -----Oprindelig meddelelse-----
> Fra: [EMAIL PROTECTED]
> [mailto:[EMAIL PROTECTED]]Pa vegne af Adrin Kee
> Siew Luan
> Sendt: 11. maj 2001 08:23
> Til: [EMAIL PROTECTED]
> Emne: [IMail Forum] Duplicate/repeated mails
>
>
> I have a repeated emails. For example, email A is downloaded more
> than 10
> times.My customer is using Microsoft outlook express. I have
> written to the
> technical support for help and done the following actions.
> a. remove and reinstall pop.
> b. delete main.mbx, main.uid, main.idx and restart smtp.
>
> But the problem still occur. The only solution that I have not done
> is
> delete and recreate the account. But I don't want to do that yet.
>
> I don't know whether it is to do with the mail client. Any one
> faces this
> problem before, pls help me.
> Any help or advice will be very much appreciated.
>
>
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