Am not sure if it applies to Outlook, but it's as far as I know the same
"engine" for the mail part.
BIG diference, OE is an email client, whereas Outlook has integrated
features such as calendar, journal and task functions, really more pro
compared to OE. But check out MS, there you'll get more details -
http://www.microsoft.com/office/outlook/default.htm
About the dbx handling, yes I'd assume it's the same.
Regards Henrik Carstens
-----Oprindelig meddelelse-----
Fra: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]]Pa vegne af Adrin Kee Siew
Luan
Sendt: 12. maj 2001 05:10
Til: [EMAIL PROTECTED]
Emne: Re: SV: [IMail Forum] Duplicate/repeated mails
Hi Henry,
Customer is asking whether your suggested solutions applying to
"Microsoft Outlook" too ??
What is the difference between the outlook express and microsoft
outlook ?
I think the way they handle the dbx should be quite same , right ?
Do u know where can I find more info about their difference ??
thks a lot.
--- "[4X]ToXiC" <[EMAIL PROTECTED]> wrote:
> Adrin.
>
> If you've already done as you stated, then the problem is at your
> customers
> end.
> I've experienced this numerous times, especially with Outlook
> Express. This
> is most commonly caused because your customer has set the interval
> at which
> it's supposed to retrieve mail too low/short. Many people let it
> check every
> 1 minute. what's the hassle, we're not THAT important ;)
>
> After advising our customers to set the retrieval time to a minimum
> of 10
> minutes, we no longer have these kind of problems. Asa far as I
> remember,
> the only solution in your clients end is to delete the mail account
> in OE,
> delete the mbx (or whatever it's called), check mail without the
> problem
> account, close down OE, then open it again, and then create the
> account
> again -all in your clients end.
>
> I'm not sure this is the best solution, BUT I know it works, did
> help us a
> lot when customers had this kind of problem before changing to a
> larger
> interval. Len Conrad might have a better solution, but this is as
> best as I
> can go.
>
> Regards Henrik Carstens
>
>
> -----Oprindelig meddelelse-----
> Fra: [EMAIL PROTECTED]
> [mailto:[EMAIL PROTECTED]]Pa vegne af Adrin Kee
> Siew Luan
> Sendt: 11. maj 2001 08:23
> Til: [EMAIL PROTECTED]
> Emne: [IMail Forum] Duplicate/repeated mails
>
>
> I have a repeated emails. For example, email A is downloaded more
> than 10
> times.My customer is using Microsoft outlook express. I have
> written to the
> technical support for help and done the following actions.
> a. remove and reinstall pop.
> b. delete main.mbx, main.uid, main.idx and restart smtp.
>
> But the problem still occur. The only solution that I have not done
> is
> delete and recreate the account. But I don't want to do that yet.
>
> I don't know whether it is to do with the mail client. Any one
> faces this
> problem before, pls help me.
> Any help or advice will be very much appreciated.
>
>
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>
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