<sigh> I normally don't comment on anything like this..but I, for one, have to say, Scott, your product is WORTH ITS WEIGHT IN GOLD for performance, ease of installation, and the tech support that you are so timely in handing out, both on this list and the Declude list.
The additional cost for Declude has paid for itself over and over and over again by catching viruses that may have otherwise infected client workstations, requiring me to have spent time cleaning machines and possibly reinstalling operating systems, due to infection. I have used other antivirus products made especially for email and none of them have even come close to performing as well and as consistantly as Declude does, in conjunction with the anti virus software that I already had. As long as Declude continues to perform as well as it does now, I don't see where there is even a remote possibility that it's going to lose its "niche" Len? Can't believe you have been so quiet...you on vacation????? To all my fellow american geeks, have a safe and happy Thanksgiving :) Sharyn -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of R. Scott Perry Sent: Tuesday, November 20, 2001 3:09 PM To: [EMAIL PROTECTED] Subject: Re: [IMail Forum] OT: Defend Declude! (was: Virus Protection) Well, I was staying out of this discussion, feeling that it would be best not to comment. But now I feel the need to. >Last time I looked Ipswitch was a FOR Profit company. Can I ask, do you work for them? If so, why are you hiding that you work for them? I ask because I noticed that you referred to the product name, even though it hasn't been mentioned in this forum, or in the little information I have seen so far on the product. And, you're using a freebie mail address. And, you appear to be using a fake name (references to that name on the Internet all point to Beavis and Butthead). Plus: > X-Originating-IP: [216.104.149.198] > From: "Harry Sacks" <[EMAIL PROTECTED]> You connected to Hotmail from 216.104.149.198. Although the reverse DNS on that is mucked up (the DNS server is reporting a server failure), the next hop out is "ipswitch1-gabn.net" (not a real domain name, but it sounds like a reverse DNS entry that a poorly operated ISP might give out to a customer named "ipswitch"). And, 216.104.149.198 is located in Augusta, GA -- and guess what? Ipswitch has an office there. I haven't been thrilled with the way that Ipswitch has handled this so far, and your E-mail just makes it worse. Someone once thought that all the posts here about Declude were really made by me, and that I used a bunch of fake addresses to make those posts. Of course, that isn't true; I wouldn't even think of doing that. I'll go ahead and respond to the comments you made about Declude: >Also, remember Declude requires you purchase and set up your own >Anti-Virus software. Most of our customers already have anti-virus software, and don't need to buy another AV program. >That means 1) You have more expense than just Declude, thus it's >misleading to say it's SO inexpensive, For some of our customers, there is no extra cost. For those that do have to pay extra, the average is about 5%-10% over the cost of the software itself -- less than what people would pay in sales tax if they bought our software at a local computer store. >2) You have to make it work with Imail and your AV scanner, Yes, that's quite true. However, many of our customers get it installed within about 5 minutes. >and 3) You have to separate products to maintain and get support for if >you need it. As is the case with virtually all AV products. However, in our case, since our software is the program that hooks the other two together, we take responsibility for everything. If any of our customers has a problem and they don't know if it is caused by the AV software, IMail, or Declude, we'll handle it. We will either identify that the problem is in the AV software or IMail (and specify which program and why), or we'll take care of the problem if it happens to be an issue with Declude. >These are things that a company must think about. Ipswitch's Carrier >Scan >is integrated into Imail. Your support for Imail Carrier Scan and Imail >will come from Ipswitch alone. <G> >No going back and forth between 2 companies trying to make it work. I guess you haven't tried Declude Virus, or tried our support before. It is very, very rare that one of our customers needs support from the company that writes their AV software or to Ipswitch (unless, of course, the problem is completely unrelated to Declude). If I'm wrong, I'm sure some of our customers will point it out. >No configuring separate products to work with each other. There are >benefits to paying more for a product that is integrated, but that doesn't >mean it's for everyone. Declude has it's niche and should continue to >have it's niche. That is quite accurate. -Scott --- Declude: Anti-virus, Anti-spam and Anti-hijacking solutions for IMail. http://www.declude.com Please visit http://www.ipswitch.com/support/mailing-lists.html to be removed from this list. An Archive of this list is available at: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ We are the worldwide producer and marketer of the award winning Cruzan Single Barrel Rum, judged "Best in the World" at the annual San Francisco Wine and Spirits Championships, and the artisan tequilas of Porfidio 100% Agave Tequilas, judged "Best Tequila" four years running by the Wine Enthusiast magazine. For more information, please click (go to) <html><a href="http://www.cruzanrums.com";>http://</a><a href="http://www.cruzanrums";>www.cruzanrums.com</a></html> Please visit http://www.ipswitch.com/support/mailing-lists.html to be removed from this list. An Archive of this list is available at: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/
