if you think about all the possible causes with locked .mbx files, you have to wonder if somehow webmail is locking the .mbx file on very large files and thereby not letting you delete the files via webmail.
Out of curiosity, how big are the .mbx files when they cannot be deleted? Is there a constant that any .mbx file over x size cannot delete emails when they reach that size? If there is a constant, then clearly, there is a bug at that x size. That limit should be easy for tech support to look at and replicate. If you have some .mbx files over x in size that CAN delete emails via webmail, then you have an even worse bug trying to replicate the condition. Have you thought of zipping that mail account that cannot delete emails and sending it to Ipswitch for them to troubleshoot? -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Mike Forbes (RAF Henlow) Sent: Monday, September 01, 2003 7:51 AM To: [EMAIL PROTECTED] Subject: Re: [IMail Forum] Mails not getting deleted from the web interface Thanks for your help - should have mentioned we've checked that as well. What a mystery! Mike ----- Original Message ----- From: "RMilner" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Monday, September 01, 2003 12:37 PM Subject: RE: [IMail Forum] Mails not getting deleted from the web interface > This most likely is not the solution to your problem, but it never hurts to > post to obvious. If you are accessing the mailbox via another client(ie, > Outlook Express, Outlook etc) at the same time you are accessing with > webmail, you cannot delete any email at that time as the other mail client > has the .mbx files locked. > > > > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] Behalf Of Mike Forbes > (RAF Henlow) > Sent: Monday, September 01, 2003 7:28 AM > To: [EMAIL PROTECTED] > Subject: Re: [IMail Forum] Mails not getting deleted from the web > interface > > > Hi Chandni > > We have a very similar problem and are getting nowhere fast. I have searched > the knowledge base and have contacted Ipswitch with no luck so far. Here is > a list of the things we have tried. > > Saved all the mbx files then deleted the user and recreated him replacing > the saved mbx files. > > Checked that it is only web mail as both the Imail client and outlook > express will delete the email. > > The only users involved seem to have large inboxes. > > Only about half a dozen users are affected - the other thousand or so are > OK. > > If anyone has any thoughts on this I would be extremely grateful. > > > Mike Forbes > ` > ----- Original Message ----- > From: "Chandni D" <[EMAIL PROTECTED]> > To: <[EMAIL PROTECTED]> > Sent: Monday, September 01, 2003 7:23 AM > Subject: [IMail Forum] Mails not getting deleted from the web interface > > > > Hi > > > > We are facing a peculiar problem. A user is unable to delete mails from > his > > manin box or to move mails from one box to the other. An idea why and how > > to address this? > > > > Chandni > > > > > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > > List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > > Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > > > > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > > > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
