renamed main.idx but stilll have the same problem. Also looked for lock files and the files in the user directory are
Main.bak Main.idx Main.srt Main.uid Sent.mbx Sent.uid Draft.mbx Draft.uid Mike Forbes ----- Original Message ----- From: "Mike Forbes (RAF Henlow)" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Tuesday, September 02, 2003 6:14 PM Subject: Re: [IMail Forum] Mails not getting deleted from the web interface > Sorry to be a little cautious but what is the name and ext for the index > file. > > Many thanks > > Mike Forbes > > ----- Original Message ----- > From: "Gerry Massat" <[EMAIL PROTECTED]> > To: <[EMAIL PROTECTED]> > Sent: Tuesday, September 02, 2003 2:35 PM > Subject: Re: [IMail Forum] Mails not getting deleted from the web interface > > > > Have you tried deleting the index file for that mailbox? > > The index should get rebuilt on the next access. > > > > Gerry. > > ----- Original Message ----- > > From: "Eric Shanbrom (Ipswitch Personal)" <[EMAIL PROTECTED]> > > To: <[EMAIL PROTECTED]> > > Sent: Monday, September 01, 2003 6:53 PM > > Subject: Re: [IMail Forum] Mails not getting deleted from the web > interface > > > > > > > Arer there any lock files in the user's directory? main.~bx, main.*bx > > > anything like that? > > > > > > Eric S > > > ----- Original Message ----- > > > From: "Mike Forbes (RAF Henlow)" <[EMAIL PROTECTED]> > > > To: <[EMAIL PROTECTED]> > > > Sent: Monday, September 01, 2003 3:03 PM > > > Subject: Re: [IMail Forum] Mails not getting deleted from the web > > interface > > > > > > > > > > Ok - took a little while to trawl through all the mailboxes. The size > of > > > the > > > > mailboxes affected appears to be between 10 and 50 Mb but there are > > plenty > > > > of others of this size not affected. There appears not to be a > minimum. > > > > > > > > Ipswitch (Christian) says they have lost my original request but have > > > failed > > > > to get back to me again! When they do I willl offer to send them a > > zipped > > > > mailbox for debug as you suggest. > > > > > > > > Many thanks for your help - any ideas on what to try now, I'm getting > > > > desperate......... > > > > > > > > Best Regards > > > > > > > > Mike > > > > > > > > > > > > > > > > > > > > ----- Original Message ----- > > > > From: "RMilner" <[EMAIL PROTECTED]> > > > > To: <[EMAIL PROTECTED]> > > > > Sent: Monday, September 01, 2003 1:05 PM > > > > Subject: RE: [IMail Forum] Mails not getting deleted from the web > > > interface > > > > > > > > > > > > > if you think about all the possible causes with locked .mbx files, > you > > > > have > > > > > to wonder if somehow webmail is locking the .mbx file on very large > > > files > > > > > and thereby not letting you delete the files via webmail. > > > > > > > > > > Out of curiosity, how big are the .mbx files when they cannot be > > > deleted? > > > > > > > > > > Is there a constant that any .mbx file over x size cannot delete > > emails > > > > when > > > > > they reach that size? > > > > > > > > > > If there is a constant, then clearly, there is a bug at that x size. > > > That > > > > > limit should be easy for tech support to look at and replicate. > > > > > > > > > > If you have some .mbx files over x in size that CAN delete emails > via > > > > > webmail, then you have an even worse bug trying to replicate the > > > > condition. > > > > > > > > > > Have you thought of zipping that mail account that cannot delete > > emails > > > > and > > > > > sending it to Ipswitch for them to troubleshoot? > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > -----Original Message----- > > > > > From: [EMAIL PROTECTED] > > > > > [mailto:[EMAIL PROTECTED] Behalf Of Mike Forbes > > > > > (RAF Henlow) > > > > > Sent: Monday, September 01, 2003 7:51 AM > > > > > To: [EMAIL PROTECTED] > > > > > Subject: Re: [IMail Forum] Mails not getting deleted from the web > > > > > interface > > > > > > > > > > > > > > > Thanks for your help - should have mentioned we've checked that as > > well. > > > > > What a mystery! > > > > > > > > > > Mike > > > > > > > > > > ----- Original Message ----- > > > > > From: "RMilner" <[EMAIL PROTECTED]> > > > > > To: <[EMAIL PROTECTED]> > > > > > Sent: Monday, September 01, 2003 12:37 PM > > > > > Subject: RE: [IMail Forum] Mails not getting deleted from the web > > > > interface > > > > > > > > > > > > > > > > This most likely is not the solution to your problem, but it never > > > hurts > > > > > to > > > > > > post to obvious. If you are accessing the mailbox via another > > > client(ie, > > > > > > Outlook Express, Outlook etc) at the same time you are accessing > > with > > > > > > webmail, you cannot delete any email at that time as the other > mail > > > > client > > > > > > has the .mbx files locked. > > > > > > > > > > > > > > > > > > > > > > > > -----Original Message----- > > > > > > From: [EMAIL PROTECTED] > > > > > > [mailto:[EMAIL PROTECTED] Behalf Of Mike > Forbes > > > > > > (RAF Henlow) > > > > > > Sent: Monday, September 01, 2003 7:28 AM > > > > > > To: [EMAIL PROTECTED] > > > > > > Subject: Re: [IMail Forum] Mails not getting deleted from the web > > > > > > interface > > > > > > > > > > > > > > > > > > Hi Chandni > > > > > > > > > > > > We have a very similar problem and are getting nowhere fast. I > have > > > > > searched > > > > > > the knowledge base and have contacted Ipswitch with no luck so > far. > > > Here > > > > > is > > > > > > a list of the things we have tried. > > > > > > > > > > > > Saved all the mbx files then deleted the user and recreated him > > > > replacing > > > > > > the saved mbx files. > > > > > > > > > > > > Checked that it is only web mail as both the Imail client and > > outlook > > > > > > express will delete the email. > > > > > > > > > > > > The only users involved seem to have large inboxes. > > > > > > > > > > > > Only about half a dozen users are affected - the other thousand or > > so > > > > are > > > > > > OK. > > > > > > > > > > > > If anyone has any thoughts on this I would be extremely grateful. > > > > > > > > > > > > > > > > > > Mike Forbes > > > > > > ` > > > > > > ----- Original Message ----- > > > > > > From: "Chandni D" <[EMAIL PROTECTED]> > > > > > > To: <[EMAIL PROTECTED]> > > > > > > Sent: Monday, September 01, 2003 7:23 AM > > > > > > Subject: [IMail Forum] Mails not getting deleted from the web > > > interface > > > > > > > > > > > > > > > > > > > Hi > > > > > > > > > > > > > > We are facing a peculiar problem. A user is unable to delete > mails > > > > from > > > > > > his > > > > > > > manin box or to move mails from one box to the other. An idea > why > > > and > > > > > how > > > > > > > to address this? > > > > > > > > > > > > > > Chandni > > > > > > > > > > > > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > > List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > > Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > > > > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
