Sorry to be a little cautious but what is the name and ext for the index file.
Many thanks Mike Forbes ----- Original Message ----- From: "Gerry Massat" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Tuesday, September 02, 2003 2:35 PM Subject: Re: [IMail Forum] Mails not getting deleted from the web interface > Have you tried deleting the index file for that mailbox? > The index should get rebuilt on the next access. > > Gerry. > ----- Original Message ----- > From: "Eric Shanbrom (Ipswitch Personal)" <[EMAIL PROTECTED]> > To: <[EMAIL PROTECTED]> > Sent: Monday, September 01, 2003 6:53 PM > Subject: Re: [IMail Forum] Mails not getting deleted from the web interface > > > > Arer there any lock files in the user's directory? main.~bx, main.*bx > > anything like that? > > > > Eric S > > ----- Original Message ----- > > From: "Mike Forbes (RAF Henlow)" <[EMAIL PROTECTED]> > > To: <[EMAIL PROTECTED]> > > Sent: Monday, September 01, 2003 3:03 PM > > Subject: Re: [IMail Forum] Mails not getting deleted from the web > interface > > > > > > > Ok - took a little while to trawl through all the mailboxes. The size of > > the > > > mailboxes affected appears to be between 10 and 50 Mb but there are > plenty > > > of others of this size not affected. There appears not to be a minimum. > > > > > > Ipswitch (Christian) says they have lost my original request but have > > failed > > > to get back to me again! When they do I willl offer to send them a > zipped > > > mailbox for debug as you suggest. > > > > > > Many thanks for your help - any ideas on what to try now, I'm getting > > > desperate......... > > > > > > Best Regards > > > > > > Mike > > > > > > > > > > > > > > > ----- Original Message ----- > > > From: "RMilner" <[EMAIL PROTECTED]> > > > To: <[EMAIL PROTECTED]> > > > Sent: Monday, September 01, 2003 1:05 PM > > > Subject: RE: [IMail Forum] Mails not getting deleted from the web > > interface > > > > > > > > > > if you think about all the possible causes with locked .mbx files, you > > > have > > > > to wonder if somehow webmail is locking the .mbx file on very large > > files > > > > and thereby not letting you delete the files via webmail. > > > > > > > > Out of curiosity, how big are the .mbx files when they cannot be > > deleted? > > > > > > > > Is there a constant that any .mbx file over x size cannot delete > emails > > > when > > > > they reach that size? > > > > > > > > If there is a constant, then clearly, there is a bug at that x size. > > That > > > > limit should be easy for tech support to look at and replicate. > > > > > > > > If you have some .mbx files over x in size that CAN delete emails via > > > > webmail, then you have an even worse bug trying to replicate the > > > condition. > > > > > > > > Have you thought of zipping that mail account that cannot delete > emails > > > and > > > > sending it to Ipswitch for them to troubleshoot? > > > > > > > > > > > > > > > > > > > > > > > > -----Original Message----- > > > > From: [EMAIL PROTECTED] > > > > [mailto:[EMAIL PROTECTED] Behalf Of Mike Forbes > > > > (RAF Henlow) > > > > Sent: Monday, September 01, 2003 7:51 AM > > > > To: [EMAIL PROTECTED] > > > > Subject: Re: [IMail Forum] Mails not getting deleted from the web > > > > interface > > > > > > > > > > > > Thanks for your help - should have mentioned we've checked that as > well. > > > > What a mystery! > > > > > > > > Mike > > > > > > > > ----- Original Message ----- > > > > From: "RMilner" <[EMAIL PROTECTED]> > > > > To: <[EMAIL PROTECTED]> > > > > Sent: Monday, September 01, 2003 12:37 PM > > > > Subject: RE: [IMail Forum] Mails not getting deleted from the web > > > interface > > > > > > > > > > > > > This most likely is not the solution to your problem, but it never > > hurts > > > > to > > > > > post to obvious. If you are accessing the mailbox via another > > client(ie, > > > > > Outlook Express, Outlook etc) at the same time you are accessing > with > > > > > webmail, you cannot delete any email at that time as the other mail > > > client > > > > > has the .mbx files locked. > > > > > > > > > > > > > > > > > > > > -----Original Message----- > > > > > From: [EMAIL PROTECTED] > > > > > [mailto:[EMAIL PROTECTED] Behalf Of Mike Forbes > > > > > (RAF Henlow) > > > > > Sent: Monday, September 01, 2003 7:28 AM > > > > > To: [EMAIL PROTECTED] > > > > > Subject: Re: [IMail Forum] Mails not getting deleted from the web > > > > > interface > > > > > > > > > > > > > > > Hi Chandni > > > > > > > > > > We have a very similar problem and are getting nowhere fast. I have > > > > searched > > > > > the knowledge base and have contacted Ipswitch with no luck so far. > > Here > > > > is > > > > > a list of the things we have tried. > > > > > > > > > > Saved all the mbx files then deleted the user and recreated him > > > replacing > > > > > the saved mbx files. > > > > > > > > > > Checked that it is only web mail as both the Imail client and > outlook > > > > > express will delete the email. > > > > > > > > > > The only users involved seem to have large inboxes. > > > > > > > > > > Only about half a dozen users are affected - the other thousand or > so > > > are > > > > > OK. > > > > > > > > > > If anyone has any thoughts on this I would be extremely grateful. > > > > > > > > > > > > > > > Mike Forbes > > > > > ` > > > > > ----- Original Message ----- > > > > > From: "Chandni D" <[EMAIL PROTECTED]> > > > > > To: <[EMAIL PROTECTED]> > > > > > Sent: Monday, September 01, 2003 7:23 AM > > > > > Subject: [IMail Forum] Mails not getting deleted from the web > > interface > > > > > > > > > > > > > > > > Hi > > > > > > > > > > > > We are facing a peculiar problem. A user is unable to delete mails > > > from > > > > > his > > > > > > manin box or to move mails from one box to the other. An idea why > > and > > > > how > > > > > > to address this? > > > > > > > > > > > > Chandni > > > > > > > > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
