Arer there any lock files in the user's directory? main.~bx, main.*bx anything like that?
Eric S ----- Original Message ----- From: "Mike Forbes (RAF Henlow)" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Monday, September 01, 2003 3:03 PM Subject: Re: [IMail Forum] Mails not getting deleted from the web interface > Ok - took a little while to trawl through all the mailboxes. The size of the > mailboxes affected appears to be between 10 and 50 Mb but there are plenty > of others of this size not affected. There appears not to be a minimum. > > Ipswitch (Christian) says they have lost my original request but have failed > to get back to me again! When they do I willl offer to send them a zipped > mailbox for debug as you suggest. > > Many thanks for your help - any ideas on what to try now, I'm getting > desperate......... > > Best Regards > > Mike > > > > > ----- Original Message ----- > From: "RMilner" <[EMAIL PROTECTED]> > To: <[EMAIL PROTECTED]> > Sent: Monday, September 01, 2003 1:05 PM > Subject: RE: [IMail Forum] Mails not getting deleted from the web interface > > > > if you think about all the possible causes with locked .mbx files, you > have > > to wonder if somehow webmail is locking the .mbx file on very large files > > and thereby not letting you delete the files via webmail. > > > > Out of curiosity, how big are the .mbx files when they cannot be deleted? > > > > Is there a constant that any .mbx file over x size cannot delete emails > when > > they reach that size? > > > > If there is a constant, then clearly, there is a bug at that x size. That > > limit should be easy for tech support to look at and replicate. > > > > If you have some .mbx files over x in size that CAN delete emails via > > webmail, then you have an even worse bug trying to replicate the > condition. > > > > Have you thought of zipping that mail account that cannot delete emails > and > > sending it to Ipswitch for them to troubleshoot? > > > > > > > > > > > > -----Original Message----- > > From: [EMAIL PROTECTED] > > [mailto:[EMAIL PROTECTED] Behalf Of Mike Forbes > > (RAF Henlow) > > Sent: Monday, September 01, 2003 7:51 AM > > To: [EMAIL PROTECTED] > > Subject: Re: [IMail Forum] Mails not getting deleted from the web > > interface > > > > > > Thanks for your help - should have mentioned we've checked that as well. > > What a mystery! > > > > Mike > > > > ----- Original Message ----- > > From: "RMilner" <[EMAIL PROTECTED]> > > To: <[EMAIL PROTECTED]> > > Sent: Monday, September 01, 2003 12:37 PM > > Subject: RE: [IMail Forum] Mails not getting deleted from the web > interface > > > > > > > This most likely is not the solution to your problem, but it never hurts > > to > > > post to obvious. If you are accessing the mailbox via another client(ie, > > > Outlook Express, Outlook etc) at the same time you are accessing with > > > webmail, you cannot delete any email at that time as the other mail > client > > > has the .mbx files locked. > > > > > > > > > > > > -----Original Message----- > > > From: [EMAIL PROTECTED] > > > [mailto:[EMAIL PROTECTED] Behalf Of Mike Forbes > > > (RAF Henlow) > > > Sent: Monday, September 01, 2003 7:28 AM > > > To: [EMAIL PROTECTED] > > > Subject: Re: [IMail Forum] Mails not getting deleted from the web > > > interface > > > > > > > > > Hi Chandni > > > > > > We have a very similar problem and are getting nowhere fast. I have > > searched > > > the knowledge base and have contacted Ipswitch with no luck so far. Here > > is > > > a list of the things we have tried. > > > > > > Saved all the mbx files then deleted the user and recreated him > replacing > > > the saved mbx files. > > > > > > Checked that it is only web mail as both the Imail client and outlook > > > express will delete the email. > > > > > > The only users involved seem to have large inboxes. > > > > > > Only about half a dozen users are affected - the other thousand or so > are > > > OK. > > > > > > If anyone has any thoughts on this I would be extremely grateful. > > > > > > > > > Mike Forbes > > > ` > > > ----- Original Message ----- > > > From: "Chandni D" <[EMAIL PROTECTED]> > > > To: <[EMAIL PROTECTED]> > > > Sent: Monday, September 01, 2003 7:23 AM > > > Subject: [IMail Forum] Mails not getting deleted from the web interface > > > > > > > > > > Hi > > > > > > > > We are facing a peculiar problem. A user is unable to delete mails > from > > > his > > > > manin box or to move mails from one box to the other. An idea why and > > how > > > > to address this? > > > > > > > > Chandni > > > > > > > > > > > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > > > > List Archive: > > http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > > > > Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > > > > > > > > > > > > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > > > List Archive: > http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > > > Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > > > > > > > > > > > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > > > List Archive: > http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > > > Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > > > > > > > > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > > List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > > Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > > > > > > > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > > List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > > Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > > > > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
