If the user uses an AV program, sometimes this will alter the incoming login/server fields so that incoming mail is routed through its internal engine...in these cases our customers need to use the manual entry;
We have only seen one case where Outlook 2002 would not authenticate for SMTP; fortunately user was on a dedicated office connection and we whitelisted the IP in IMAIL Sincerely, Randy Armbrecht Global Web SolutionsR, Inc. 804-346-5300 ext. 1 877-800-GLOBAL (4562) ext. 1 http://globalweb.net -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Chris Scott Sent: Wednesday, October 29, 2003 12:40 PM To: [EMAIL PROTECTED] Subject: Re: [IMail Forum] AUTH with OE6 and imail paul wrote: > Hello again, > This change to 'no relay' has been one major PITA! Those of you > who changed, did you run into some OEs that just would NOT AUTH even > tho the setting was 'my server requires....'? We have a small handfull > of people who are running OE6 that just will not AUTH. The logs just > show ehlo lines, but no "Authenticated <user> Session treated as > local" If I saw lines "Failed Auth" I'd understand, but I don't see > these. We have 1 person who can create mail, and it works, but a reply > to does not....... others just won't work at all. > > Those that had these problems, how were they resolved? We don't > want to lose customers because their software doesn't want to work. > I've searched on MS's site/newsgroups, and don't see this. > > So any help from those that have been there is appreciated.... I don't > want the setting to go back to "relay for addresses" but I'm afraid it > will if I can't get this resolved. > I've seen some inconsistency regarding the settings in Outlook/Outlook Express for "my server requires authentication" Most of our customers only have to check that and leave the default advanced setting of "use the same username password as POP access" (or whatever that option says). Some of them still can't auth and have to use the "use the following information" option and manually enter the same username and password they use for POP. -- Chris Scott Host Orlando, Inc http://www.hostorlando.com/ To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ --- [This message was Virus Scanned by GlobalWeb.net] --- [This message was Virus Scanned by GlobalWeb.net] To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
