Armando,
Indico outro software com bom custo x benefício: http://www.it-aurus.com.br <http://www.it-aurus.com.br/> Tem mais uma relação de softwares atestadas pela Pink Elephant: http://www.pinkelephant.com/pt-BR/PinkVerify/PinkVerifyToolset.htm E concordo com o Cleber, se dinheiro não for problema o BMC Remedy Service Desk é o melhor em benefício. Abraços, Prêntice Jr, Mesquita _____ De: [email protected] [mailto:[EMAIL PROTECTED] Em nome de withins_br Enviada em: segunda-feira, 2 de outubro de 2006 20:07 Para: [email protected] Assunto: [itsm_br] Re: Softwares Help Desk / Service Desk Armando, Tenho conhecimento de alguns softwares para Service Desk que baseian- se nas melhores práticas do ITIL, mas não tenho certeza se todos eles suprem suas necessidades, mesmo assim: Fireman Service Desk http://www.fireman. <http://www.fireman.com.br/p-itil.php> com.br/p-itil.php Assyst for Help Desk http://www.axiossys <http://www.axiossystems.com/six/en/products/helpdesk_incident_managem> tems.com/six/en/products/helpdesk_incident_managem ent/ NetHelpDesk http://www.nethelpd <http://www.nethelpdesk.com/> esk.com/ TOPdesk http://www.topdesk. <http://www.topdesk.com/?gclid=CKHsoYS_24cCFRU2PgodlCYTpw> com/?gclid=CKHsoYS_24cCFRU2PgodlCYTpw Altiris Service Desk http://www.altiris. <http://www.altiris.com/Products/ServiceDesk.aspx> com/Products/ServiceDesk.aspx Forrester Wave: Service Desk Management Tools http://www.forreste <http://www.forrester.com/Research/Document/Excerpt/0,7211,38628,00.ht> r.com/Research/Document/Excerpt/0,7211,38628,00.ht ml HP OpenView Service Desk http://devresource. <http://devresource.hp.com/drc/ovdevkits/sd/index.jsp> hp.com/drc/ovdevkits/sd/index.jsp CA's Service Desk Management Tool http://www3. <http://www3.ca.com/solutions/Collateral.aspx?cid=83508&ID=4572> ca.com/solutions/Collateral.aspx?cid=83508&ID=4572 e se vc tive rum bom dinheiro pra investir: BMC® Remedy® Service Desk http://www.bmc. <http://www.bmc.com/products/proddocview/0,2832,19052_19429_22743834_1> com/products/proddocview/0,2832,19052_19429_22743834_1 21272,00.html Espero ter ajudado um pouco, Abraço Cleber Marques [Non-text portions of this message have been removed] ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Lista ITSM_BR - Gestão de TI - Mantida e moderada por Gilberto Biasoto - IT gbiasoto @ yahoo.com.br ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Para de descadastrar envie email para: [EMAIL PROTECTED] --- Yahoo! Groups Links <*> To visit your group on the web, go to: http://groups.yahoo.com/group/itsm_br/ <*> Your email settings: Individual Email | Traditional <*> To change settings online go to: http://groups.yahoo.com/group/itsm_br/join (Yahoo! ID required) <*> To change settings via email: mailto:[EMAIL PROTECTED] mailto:[EMAIL PROTECTED] <*> To unsubscribe from this group, send an email to: [EMAIL PROTECTED] <*> Your use of Yahoo! Groups is subject to: http://docs.yahoo.com/info/terms/
