You are given a set amount of authorization keys, and if you use all 3? of them within 3 months or 3 years, you will eventually have to call FS and have them reset your installation keys.
Unfortunately, the process goes as follows... You will first have to call FS tech support and explain the problem to them: fs Tech Support (727) 803 8600 for jaws press 2. They will then ask you to call or they will transfer you to a second number which will help you authorize Jaws. the number is: (727) 803 8015. You could also try entering your 20-digit registration key character by character if it is not automatically presented to you. By stating "disconnect my power supply" do you mean you unplugged the desktop from the wall, or do you mean you had to disconnect the power supply unit it from your motherboard? If you disconnected from the wall then no problem. If you meant you disconnected it from your motherboard then this is a problem as each time you internally disconnect and reconnect your power supply, this may eat up your jaws licenses. This is a real headache as I had to go through this authorization key mess with Tech support and FS customer service--this-is-not-pleasant. It is time to insure you have a backup of all your important files, so please backup as it might turn out to be a bad hard drive preventing your computer from powering up. Joseph ----- Original Message ----- From: "J.Cyr" <delig...@aei.ca> To: <jaws-users-list@jaws-users.com> Sent: Saturday, September 14, 2013 11:21 PM Subject: [JAWS-Users] Urgent, After Long Term Use Jaws Refusing to Authorize I'm running Jaws 11 on Windows XP, and haven't had a problem with it, until now. I had to disconnect my power supply this evening and when it was reconnected it wanted to be authorized. I followed the steps (tried every method more then once) and get a message about not having a licence. To put it mildly this is idiotic, I have a licence and key, it was running six hours ago as it had been for over a year. Anyone know what I can do? All the information Jaws is looking for Must already be on my hard drive! Because waiting until Monday to deal with Freedom Scientific is not a happy thought, ... having to restart the machine every forty minutes complicates life no end. Not to mention my power supply issue has not been resolved yet and every restart is a breath holding event. Thanks for any advice, Sincerely, Joy For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
