Thanks Rick I did send in a request, like the rest of Freedom Scientific that 
won't help until business hours.  Its lovely how we aren't supposed to 
experience any Jaws problems on the weekend.

Joseph, I'd have said I turned it off if that is what I meant, I had the power 
supply disconnected and removed from the machine because it is experiencing 
problems.  I/my tech is dealing with the basic computer issues, we were just 
rather taken aback when things were put together again (unfortunately 
temporarily) and Jaws pulled this out.  I really do Not understand why 
disconnecting the mother board eats a key, ... and I'm really unimpressed.  
That said I had not used all three keys so this is adding insult to injury.  
Wouldn't be quite so bad if it hadn't happened on a Saturday.

Anyway, thanks for the explanations.

Sincerely,
Joy
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