Gavin, I certainly empathize with what you are saying about that and agree on a need for a better way to help. I am not sure a good option is available. Adding support like reference runs the risk of a conflict with how that list is curated, as you mentioned. It also semi takes the open-source ethos away, in my opinion. That still does not mean we are a help desk. I also think we need a code of conduct that lays out some cadence on what gitter is and is not. I think this is a good topic for the advocacy meeting taking place on February 13th, and I will add it to the agenda. In the meantime, I would like you to know how much I appreciate you and the other volunteers who provide help day in and day out.
> On Jan 22, 2020, at 8:32 PM, 'Gavin Mogan' via Jenkins Developers > <[email protected]> wrote: > > > Hey Everyone, > > As one of the few that regularly hang out in the users channels (#jenkins on > irc, or #jenkinsci/jenkins on gitter) I was wondering how everyone felt about > a central location where we can point users to for commercial support. > > There's definitely some users who come in, ask straight forward questions, > and usually pretty easy to fix ("check what version of java", "your using the > wrong type of pipeline, see examples", etc) but sometimes there's definitely > issues that last weeks, and its fundamental understanding of what needs to be > done ("How do I CI?", "Whats wrong with this <paste 6 pages of stacktrace and > no pipeline", etc) > > So how does everyone feel of a page on jenkins.io where we can go: > "Looking for more support than the volunteers can offer? Looking to share > sensitive info? Need help in a short amount of time? Feel free to contact any > of these professional services" > > I'm certainly conflicted at maintaining the curated list, or playing > favoritism at all, but its also frustrating when after a while of bad > communication you want to walk away, but they ping you, or pm you asking for > more help. > > Gavin > > -- > You received this message because you are subscribed to the Google Groups > "Jenkins Developers" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To view this discussion on the web visit > https://groups.google.com/d/msgid/jenkinsci-dev/CAG%3D_DuskDeuV3oKOANSiKH9uB%3DyZgZyZeqxUELZ2ru-%2BbD2VYg%40mail.gmail.com. -- You received this message because you are subscribed to the Google Groups "Jenkins Developers" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To view this discussion on the web visit https://groups.google.com/d/msgid/jenkinsci-dev/AA48B65B-5ADC-4009-8A81-40E06695A714%40gmail.com.
