This seems to be along the lines of what Oleg raised mid-last year ( https://groups.google.com/d/msg/jenkinsci-dev/-1cDktjaI6A/FRT21zTqDQAJ ).
I think that there does need to be a very clear steer that the project itself runs on a voluntary basis and perhaps have a list of commercial support available but I think rather than having the list as curated as such it should be done in a way that commercial companies can list their details (and, as I said in the previous email, make sure that its clearly said that the Jenkins project doesn't endorse any of them). I'm guessing it should be fairly simple to create a page on jenkins.io and have companies provide PRs to have their company included (and, at that point, whomever approves the PR needs a bit of guidance about what information should/shouldn't be allowed to be provided by the company). Richard. On Thu, 23 Jan 2020 at 17:32, 'Gavin Mogan' via Jenkins Developers < [email protected]> wrote: > Hey Everyone, > > As one of the few that regularly hang out in the users channels (#jenkins > on irc, or #jenkinsci/jenkins on gitter) I was wondering how everyone felt > about a central location where we can point users to for commercial support. > > There's definitely some users who come in, ask straight forward questions, > and usually pretty easy to fix ("check what version of java", "your using > the wrong type of pipeline, see examples", etc) but sometimes there's > definitely issues that last weeks, and its fundamental understanding of > what needs to be done ("How do I CI?", "Whats wrong with this <paste 6 > pages of stacktrace and no pipeline", etc) > > So how does everyone feel of a page on jenkins.io where we can go: > "Looking for more support than the volunteers can offer? Looking to share > sensitive info? Need help in a short amount of time? Feel free to contact > any of these professional services" > > I'm certainly conflicted at maintaining the curated list, or playing > favoritism at all, but its also frustrating when after a while of bad > communication you want to walk away, but they ping you, or pm you asking > for more help. > > Gavin > > -- > You received this message because you are subscribed to the Google Groups > "Jenkins Developers" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To view this discussion on the web visit > https://groups.google.com/d/msgid/jenkinsci-dev/CAG%3D_DuskDeuV3oKOANSiKH9uB%3DyZgZyZeqxUELZ2ru-%2BbD2VYg%40mail.gmail.com > <https://groups.google.com/d/msgid/jenkinsci-dev/CAG%3D_DuskDeuV3oKOANSiKH9uB%3DyZgZyZeqxUELZ2ru-%2BbD2VYg%40mail.gmail.com?utm_medium=email&utm_source=footer> > . > -- You received this message because you are subscribed to the Google Groups "Jenkins Developers" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To view this discussion on the web visit https://groups.google.com/d/msgid/jenkinsci-dev/CAAy0hwcPo7jFUO3OzL3MOo0hxBemACb9SVgR45BhJwQ0GFnLSQ%40mail.gmail.com.
