Adrian,
This is interesting. (I'm sure not for you." So you say the only options
you have are File and Help on the menu bar. Do you have options that say
nothing at all? That is, if you're on file, and you right arrow, does
JAWS immediately say Help, or do you get nothing about four times, and
then on the fifth right arrow get Help? I'm wondering if you have items
which just aren't being read, or if you're being skipped over the ones
in between. Does my question make sense? By the way, somebody mentioned
the virtual cursor being turned off all the time, so I manually turned
off mine and the menu itself still works normally. So I don't think
that's your problem.
Brad
On 1/29/2016 4:32 PM, Adrian Spratt wrote:
After installing the latest release of JAWS 17, I’m getting limited
menu access in IE11. For example, if I press the alt key to bring up
the file menus, only “file” and “help” are available. With the JAWS
cursor, I know edit, favorites, etc., are there, but I can’t access them.
I can get to favorites with alt-a. Here again, however, I encounter
this weird binary situation where only two “favorites” are available
to me.
I’m having a similar experience with Chrome with the right-mouse-click
menu on links. (this undoubtedly explains the problem I had yesterday
following Brian’s suggestion for handling PDF files in Chrome.)
I say this all occurred after I installed the current JAWS 17 release,
but I’m not sure it’s the cause. I’m pretty sure I went into IE after
installing the update and initially had no problems.
I also found this morning that JAWS wasn’t reading
character-by-character in Word 2010. Fortunately, I fixed this problem
by a combination of Office 2010 repair and a JAWS repair using the
.exe file for the current release. However, these fixes made no
difference to IE.
For the record, I also ran a Malwarebytes scan, and no problems were
detected. Also, I’ve had no Windows updates in the past two days.
I lean toward thinking this is a JAWS problem. Has anyone experienced
it and, if so, did you find a fix?
--
Brad Martin
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