You ought to try to sell and service computers. We take what we can get, a customer brings in a sound card or other component because they can't figure it out, we'll install it and not feel guilty about the labor charge. We might make a few other suggestions on improving their computer or sell them an updated antivirus program. We also install telephone and network components, cabling, and CAT 5 verification, and love it when customers supply there own equipment, it is purely billable labor then. For those that want to expand business, we found a niche with just CAT 5 - 6 verification. We gained many customers because we were a one stop shop for all telephone and network needs.
Tim Hofbauer MCSE Connecting Point -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of Marc L. Kozam Sent: Wednesday, October 24, 2001 10:51 AM To: [EMAIL PROTECTED] Subject: Re: KX-T: making lemon-aide I tried to keep quiet on this one but... >From an outsider, it seems like some installers underprice their work and wind up with a slim (or even negative!) profit margin when it comes to the labor component. To make up for this, they depend on a high profit margin on the equipment component. Until recently, this worked fine because the overall profit margin on the "package" of equipment plus service was reasonable. Mail order, the internet, and a better used market have changed the equation because equipment and service are no longer bundled. Some customers WANT the a la carte menu option, so installers need to rethink their pricing structure so that they can make a profit on the labor (both initial installs and support) as well as the equipment sales. Can you imagine a car dealer refusing to fix your car because you bought it elsewhere? Or because you had it serviced at the local gas station a few months ago? Or because your cousin tried to fix it but really screwed it up? Just my thoughts... Marc [EMAIL PROTECTED] ********************************************************* * To unsubscribe, e-mail [EMAIL PROTECTED] * * The KXT-Digest Home Page: http://kxthelp.com/ * ********************************************************* ********************************************************* * To unsubscribe, e-mail [EMAIL PROTECTED] * * The KXT-Digest Home Page: http://kxthelp.com/ * *********************************************************
