John,
Have you contacted Legacy Support?
either access the web page form by clicking Support Ticket on the Help
Ribbon Tab or emailing [email protected]
I think you need their help.
Or did you mean Legacy Support when you say "Ancestry help desk" which
is irrelevant if you're talking about Notes in Legacy.
Cathy
John Sandford wrote:
Hello Fellow Members
This is John Sandford from New Zealand.
Is anyone able to point me in the direction where I can remove the
Black Screen from the “Notes” window in windows 10 which is a pop up
in the family tab for an individual.
I have explored all the possibilities offered in the Legacy “Home Tab”
and the ancestry help desk.
I have uninstalled Legacy deluxe 8 completely. Uninstall and
reinstalled both Legacy and Windows 10.
I have used the expertise of Reimage at some considerable cost and had
IT engineers who remotely purged my system, updated all drivers, dlls
re installed windows 10. Windows 10 has all the Keys/switches set at
Default.
Still with all this I still have a Black Screen in the Notes window
which stops me from taking individuals notes unless I were able to
isolate a font white colour just for the Notes window This I am not
sure how to achieve.
I am very frustrated because I changed my genealogy software from
Family Tree Maker 14 to Legacy8 Deluxe with the promise of a superior
software. I am sure this is so from what I have experienced except for
this one fault which appears to only be with my software.
Please help
Regards
John Sandford (Sandy)
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