Hi Brian Thanks for the tip- Unfortunately that was one of the first options I tried without any change - Thanks appreciated- John
From: LegacyUserGroup [mailto:[email protected]] On Behalf Of Brian Lightfoot Sent: Wednesday, February 1, 2017 5:12 AM To: 'Legacy User Group' Subject: Re: [LegacyUG] Black Screens on Legacy Because other users of Legacy v8 are not complaining about the same problem that can't be fixed, I'd say that the problem is not with the Legacy program but with your computer hardware and/or your settings in Win10. It could be a million different things and practically impossible to guess from here but I'd like to start with having you boot into Safe Mode and see what happens there. https://support.microsoft.com/en-us/help/12376/windows-10-start-yo ur-pc-in-safe-mode Brian in CA From: LegacyUserGroup [mailto:[email protected]] On Behalf Of John Sandford Sent: Tuesday, January 31, 2017 4:41 AM To: [email protected] Subject: [LegacyUG] Black Screens on Legacy Hello Fellow Members This is John Sandford from New Zealand. Is anyone able to point me in the direction where I can remove the Black Screen from the "Notes" window in windows 10 which is a pop up in the family tab for an individual. I have explored all the possibilities offered in the Legacy "Home Tab" and the ancestry help desk. I have uninstalled Legacy deluxe 8 completely. Uninstall and reinstalled both Legacy and Windows 10. I have used the expertise of Reimage at some considerable cost and had IT engineers who remotely purged my system, updated all drivers, dlls re installed windows 10. Windows 10 has all the Keys/switches set at Default. Still with all this I still have a Black Screen in the Notes window which stops me from taking individuals notes unless I were able to isolate a font white colour just for the Notes window This I am not sure how to achieve. I am very frustrated because I changed my genealogy software from Family Tree Maker 14 to Legacy8 Deluxe with the promise of a superior software. I am sure this is so from what I have experienced except for this one fault which appears to only be with my software. Please help Regards John Sandford (Sandy)
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