Thanks Brian - Yes I have tried that as one of the first effoirts - John -----Original Message----- From: LegacyUserGroup [mailto:[email protected]] On Behalf Of Brian Kelly Sent: Wednesday, February 1, 2017 2:55 AM To: Legacy User Group Subject: Re: [LegacyUG] Black Screens on Legacy
There is an article in the trouble shooting area (under the support menu) about black screens in legacy. Have you tried the solutions mentioned there? Brian Kelly On 31-Jan-17 7:41 AM, John Sandford wrote: > Hello Fellow Members > > This is John Sandford from New Zealand. > > Is anyone able to point me in the direction where I can remove the > Black Screen from the “Notes” window in windows 10 which is a pop up > in the family tab for an individual. > > I have explored all the possibilities offered in the Legacy “Home Tab” > and the ancestry help desk. > > I have uninstalled Legacy deluxe 8 completely. Uninstall and > reinstalled both Legacy and Windows 10. > > I have used the expertise of Reimage at some considerable cost and had > IT engineers who remotely purged my system, updated all drivers, dlls > re installed windows 10. Windows 10 has all the Keys/switches set at Default. > > Still with all this I still have a Black Screen in the Notes window > which stops me from taking individuals notes unless I were able to > isolate a font white colour just for the Notes window This I am not > sure how to achieve. > > I am very frustrated because I changed my genealogy software from > Family Tree Maker 14 to Legacy8 Deluxe with the promise of a superior > software. > I am sure this is so from what I have experienced except for this one > fault which appears to only be with my software. > > Please help > > Regards > > John Sandford (Sandy) > > > -- LegacyUserGroup mailing list [email protected] To manage your subscription and unsubscribe http://legacyusers.com/mailman/listinfo/legacyusergroup_legacyusers.com Archives at: http://www.mail-archive.com/[email protected]/ -- LegacyUserGroup mailing list [email protected] To manage your subscription and unsubscribe http://legacyusers.com/mailman/listinfo/legacyusergroup_legacyusers.com Archives at: http://www.mail-archive.com/[email protected]/
