Thanks Cathy, yes I have just about driven them mad. They have exhausted their knowledge bank - John
From: LegacyUserGroup [mailto:[email protected]] On Behalf Of Cathy Pinner Sent: Wednesday, February 1, 2017 1:48 AM To: Legacy User Group Subject: Re: [LegacyUG] Black Screens on Legacy John, Have you contacted Legacy Support? either access the web page form by clicking Support Ticket on the Help Ribbon Tab or emailing [email protected] I think you need their help. Or did you mean Legacy Support when you say "Ancestry help desk" which is irrelevant if you're talking about Notes in Legacy. Cathy John Sandford wrote: Hello Fellow Members This is John Sandford from New Zealand. Is anyone able to point me in the direction where I can remove the Black Screen from the “Notes” window in windows 10 which is a pop up in the family tab for an individual. I have explored all the possibilities offered in the Legacy “Home Tab” and the ancestry help desk. I have uninstalled Legacy deluxe 8 completely. Uninstall and reinstalled both Legacy and Windows 10. I have used the expertise of Reimage at some considerable cost and had IT engineers who remotely purged my system, updated all drivers, dlls re installed windows 10. Windows 10 has all the Keys/switches set at Default. Still with all this I still have a Black Screen in the Notes window which stops me from taking individuals notes unless I were able to isolate a font white colour just for the Notes window This I am not sure how to achieve. I am very frustrated because I changed my genealogy software from Family Tree Maker 14 to Legacy8 Deluxe with the promise of a superior software. I am sure this is so from what I have experienced except for this one fault which appears to only be with my software. Please help Regards John Sandford (Sandy)
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