There is an article in the trouble shooting area (under the support
menu) about black screens in legacy. Have you tried the solutions
mentioned there?
Brian Kelly
On 31-Jan-17 7:41 AM, John Sandford wrote:
Hello Fellow Members
This is John Sandford from New Zealand.
Is anyone able to point me in the direction where I can remove the Black
Screen from the “Notes” window in windows 10 which is a pop up in the
family tab for an individual.
I have explored all the possibilities offered in the Legacy “Home Tab”
and the ancestry help desk.
I have uninstalled Legacy deluxe 8 completely. Uninstall and reinstalled
both Legacy and Windows 10.
I have used the expertise of Reimage at some considerable cost and had
IT engineers who remotely purged my system, updated all drivers, dlls re
installed windows 10. Windows 10 has all the Keys/switches set at Default.
Still with all this I still have a Black Screen in the Notes window
which stops me from taking individuals notes unless I were able to
isolate a font white colour just for the Notes window This I am not
sure how to achieve.
I am very frustrated because I changed my genealogy software from Family
Tree Maker 14 to Legacy8 Deluxe with the promise of a superior software.
I am sure this is so from what I have experienced except for this one
fault which appears to only be with my software.
Please help
Regards
John Sandford (Sandy)
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