Susanne,
There was a message in the Legacy User Group on Facebook today in answer
to a similar query about Windows crashing after trying to use the Legacy
Cloud backup. This person said that they had traced the problem to their
Norton security software that included a VPN (Virtual Private Network)
and it was this aspect of it that was crashing windows. Their solution
was to get rid of Norton but it maybe that there is a way to adjust the
settings by adding exclusions. They seemed to think the VPN part
couldn't be turned off, which seems strange.
Perhaps BitDefender has also added a VPN to their security?
This Legacy Support article lists some of the things that you may need
to add as exclusions.
<http://support.legacyfamilytree.com/article/AA-01060/14/Tips-and-How-Tos/How-to-set-your-Legacy-exceptions-in-your-Anti-virus.html>
Cathy
Susanne Brown <mailto:[email protected]>
Friday, 14 February 2020 9:06 AM
Ian Thomas,
I opened the Device Manager as you suggested and all I saw was a tree
of my computer. No yellow exclamation marks or any other marks that
would indicate a problem. Am I suppose to do something else?
Susanne
Ian Thomas <mailto:[email protected]>
Thursday, 6 February 2020 6:18 AM
Of course it applies – it is applies Windows 7 as well.
From comments, I am assuming that you / others have not bothered to do
the very simple check in Device Manager? I
I.L. Thomas
Victoria Park, Western Australia
*From:*LegacyUserGroup
[mailto:[email protected]] *On Behalf Of
*Susanne Brown
*Sent:* Thursday, 6 February 2020 1:47 AM
*To:* Legacy User Group <[email protected]>
*Subject:* Re: [LegacyUG] Computer crashes when attempting backup to cloud
I should have added: I'm still using Windows 7 so not sure if Ian's
suggestion would work for me.
Susanne
On Wed, Feb 5, 2020 at 9:36 AM Susanne Brown <[email protected]
<mailto:[email protected]>> wrote:
Susanne Brown <mailto:[email protected]>
Thursday, 6 February 2020 1:46 AM
I should have added: I'm still using Windows 7 so not sure if Ian's
suggestion would work for me.
Susanne
Susanne Brown <mailto:[email protected]>
Thursday, 6 February 2020 1:36 AM
My thanks to all who have responded to my question, you've been very
helpful.
Janette and Linda, while I'm sorry that you have experienced the same
problem, it's also a relief to know that I'm not the only one. This
issue also started for me after I downloaded a new virus protection
program, Bitdefender. I did not have this problem with my previous
virus protection program. I also use various backup methods including
Dropbox, external drives, etc. Now I must decide whether to keep my
current virus protection program and continue avoiding the Legacy
cloud or to go back to my previous program.
In appreciation to all,
Susanne
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