Bill, As I have said for years there simply is no worse company in America than AT&T, yet I still have to use them. I simply can’t believe how horrible this company is.
At my office I had Insight cable and TV. Along came a change for the office phone system so I had to call AT&T and make some changes to the lines. I called, discovered I could go to U-Verse for a cheaper price than the phone lines alone. I was also going to get 24 meg on the internet and the basic TV service. I was sent the contract with the breakdown of the bill. That was in July. To date I had talked all these months to no less than 12 people from all over the country. I even walked into the Cellular AT&T store in Clarksville and got the manager to try and help. NEVER, ever could I get it straightened out. It would take me an hour to write all that I went through, the people that were going to get the problem solved, the folks all over the country that had empathy but could do nothing. Finally a lady in Boston did help with a billing problem. It is still wrong, I finally gave up on the TV portion of the U-Verse and told them to cancel, why, because even thought I had been with them in one version or another (judge Greene busting up the bells) for 43 years on my home and office phones, I had an AT&T iPad, and AT&T iPhone and and AT&T MiFi they STILL wanted my federal tax ID# and my social security number along with a credit card number to have my first year automatic billed ALL OVER A $20.00 A MONTH TV hookup. Are you kidding me? I cancelled the TV portion and to boot, the bill is way higher than the contract price, I just haven’t called for I know the battle I will be in. Dog dumb company. John On Dec 5, 2013, at 10:02 AM, Bill Rising <[email protected]> wrote: > Hi All, > > I just got a wonder of marketing logic from TWC, claiming that they were > rewarding me for being loyal while raising my bill by 14%. [1] I'm trying to > line everything up to threaten a switch to ATT Uverse, so I'm trying to > construct a similar bundle. [2] > > One thing that confuses me on the Uverse site is the modem. Sometimes they > want to charge $100(!), sometimes they want to charge $6/month, depending on > the speed of the hookup. > > Question 1: I have a modem already. Does AT&T play old-school IBM games and > require you to use one of their modems (and then charge for the privilege)? > > Question 2: In case TWC calls my bluff and I do end up changing to Uverse, > what kind of byzantine hoops would AT&T force me to jump through? Are they > worth the effort, or do they help enforce loyalty to the competitor? > > Thanks for all the help deciphering local monopolies. > > Cheers, > > Bill > > [1] The reward is that they could do some convoluted math to say that they > should be raising my bill by 75%, but that because I was a loyal customer, > they would give me a break. > > [2] When I did this last year, Insight magically cut my charges. TWC could be > trying to make up for this unwarranted show of affection for a loyal customer. > _______________________________________________ > MacGroup mailing list > [email protected] > http://www.math.louisville.edu/mailman/listinfo/macgroup _______________________________________________ MacGroup mailing list [email protected] http://www.math.louisville.edu/mailman/listinfo/macgroup
