I have submitted my address. When fiber is available will that mean our upload speeds will equal our download speeds?
On Dec 5, 2013, at 10:25 AM, Richard D. Meadows <[email protected]> wrote: > Bill & John, > > I feel both of your pains. > > I HATE TWC. They consistently rate in the top ten worst customer service > companies in the US year after year. > > I despise AT&T as well. Mostly for the same reasons you mentioned John. > > Having said those two items. I had TWC install Cable Internet in the Hacker > Hostel. I just could not have “High Speed” 9Mbps Uverse. That is NOT high > speed, but neither is the 15Mbps I got from TWC. I don’t have Cable TV here > as I have a ChromeCast and will get an Apple TV before next team comes to > stay at the Hacker Hostel. > > I could spend 2 hours describing the abysmal customer service from TWC in > getting it installed. But I am sure we all have our own horror stories. > > I would heartily recommend that all of you go to www.louisvillefiber.com and > put in your address and zip code so we can have the data ready to go with the > RFI is finished at the end of January 2014. When you indicate your interest > in Fiber To The Door you can also click on the link to see the current heat > map of people who have already indicated they want it. > > > Richard Meadows > Co-Founder & Chief Connection Officer > 502-593-5830 > www.berndowsenterprise.com > Follow @HackerHostelLou on Twitter > PLEASE VISIT & ENTER DATA AT: louisvillefiber.com > > > > > > > On Dec 5, 2013, at 10:15 AM, John Robinson <[email protected]> wrote: > >> Bill, >> >> As I have said for years there simply is no worse company in America than >> AT&T, yet I still have to use them. I simply can’t believe how horrible >> this company is. >> >> At my office I had Insight cable and TV. Along came a change for the >> office phone system so I had to call AT&T and make some changes to the >> lines. I called, discovered I could go to U-Verse for a cheaper price than >> the phone lines alone. I was also going to get 24 meg on the internet and >> the basic TV service. >> >> I was sent the contract with the breakdown of the bill. >> >> That was in July. >> >> To date I had talked all these months to no less than 12 people from all >> over the country. I even walked into the Cellular AT&T store in Clarksville >> and got the manager to try and help. >> >> NEVER, ever could I get it straightened out. It would take me an hour to >> write all that I went through, the people that were going to get the problem >> solved, the folks all over the country that had empathy but could do >> nothing. Finally a lady in Boston did help with a billing problem. >> >> It is still wrong, I finally gave up on the TV portion of the U-Verse and >> told them to cancel, why, because even thought I had been with them in one >> version or another (judge Greene busting up the bells) for 43 years on my >> home and office phones, I had an AT&T iPad, and AT&T iPhone and and AT&T >> MiFi they STILL wanted my federal tax ID# and my social security number >> along with a credit card number to have my first year automatic billed ALL >> OVER A $20.00 A MONTH TV hookup. Are you kidding me? >> >> I cancelled the TV portion and to boot, the bill is way higher than the >> contract price, I just haven’t called for I know the battle I will be in. >> >> Dog dumb company. >> >> John >> >> >> On Dec 5, 2013, at 10:02 AM, Bill Rising <[email protected]> wrote: >> >>> Hi All, >>> >>> I just got a wonder of marketing logic from TWC, claiming that they were >>> rewarding me for being loyal while raising my bill by 14%. [1] I'm trying >>> to line everything up to threaten a switch to ATT Uverse, so I'm trying to >>> construct a similar bundle. [2] >>> >>> One thing that confuses me on the Uverse site is the modem. Sometimes they >>> want to charge $100(!), sometimes they want to charge $6/month, depending >>> on the speed of the hookup. >>> >>> Question 1: I have a modem already. Does AT&T play old-school IBM games and >>> require you to use one of their modems (and then charge for the privilege)? >>> >>> Question 2: In case TWC calls my bluff and I do end up changing to Uverse, >>> what kind of byzantine hoops would AT&T force me to jump through? Are they >>> worth the effort, or do they help enforce loyalty to the competitor? >>> >>> Thanks for all the help deciphering local monopolies. >>> >>> Cheers, >>> >>> Bill >>> >>> [1] The reward is that they could do some convoluted math to say that they >>> should be raising my bill by 75%, but that because I was a loyal customer, >>> they would give me a break. >>> >>> [2] When I did this last year, Insight magically cut my charges. TWC could >>> be trying to make up for this unwarranted show of affection for a loyal >>> customer. >>> _______________________________________________ >>> MacGroup mailing list >>> [email protected] >>> http://www.math.louisville.edu/mailman/listinfo/macgroup >> >> >> >> >> _______________________________________________ >> MacGroup mailing list >> [email protected] >> http://www.math.louisville.edu/mailman/listinfo/macgroup >> > > > _______________________________________________ > MacGroup mailing list > [email protected] > http://www.math.louisville.edu/mailman/listinfo/macgroup
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