Bill & John, I feel both of your pains.
I HATE TWC. They consistently rate in the top ten worst customer service companies in the US year after year. I despise AT&T as well. Mostly for the same reasons you mentioned John. Having said those two items. I had TWC install Cable Internet in the Hacker Hostel. I just could not have “High Speed” 9Mbps Uverse. That is NOT high speed, but neither is the 15Mbps I got from TWC. I don’t have Cable TV here as I have a ChromeCast and will get an Apple TV before next team comes to stay at the Hacker Hostel. I could spend 2 hours describing the abysmal customer service from TWC in getting it installed. But I am sure we all have our own horror stories. I would heartily recommend that all of you go to www.louisvillefiber.com and put in your address and zip code so we can have the data ready to go with the RFI is finished at the end of January 2014. When you indicate your interest in Fiber To The Door you can also click on the link to see the current heat map of people who have already indicated they want it. Richard Meadows Co-Founder & Chief Connection Officer 502-593-5830 www.berndowsenterprise.com Follow @HackerHostelLou on Twitter PLEASE VISIT & ENTER DATA AT: louisvillefiber.com On Dec 5, 2013, at 10:15 AM, John Robinson <[email protected]> wrote: > Bill, > > As I have said for years there simply is no worse company in America than > AT&T, yet I still have to use them. I simply can’t believe how horrible > this company is. > > At my office I had Insight cable and TV. Along came a change for the office > phone system so I had to call AT&T and make some changes to the lines. I > called, discovered I could go to U-Verse for a cheaper price than the phone > lines alone. I was also going to get 24 meg on the internet and the basic TV > service. > > I was sent the contract with the breakdown of the bill. > > That was in July. > > To date I had talked all these months to no less than 12 people from all over > the country. I even walked into the Cellular AT&T store in Clarksville and > got the manager to try and help. > > NEVER, ever could I get it straightened out. It would take me an hour to > write all that I went through, the people that were going to get the problem > solved, the folks all over the country that had empathy but could do nothing. > Finally a lady in Boston did help with a billing problem. > > It is still wrong, I finally gave up on the TV portion of the U-Verse and > told them to cancel, why, because even thought I had been with them in one > version or another (judge Greene busting up the bells) for 43 years on my > home and office phones, I had an AT&T iPad, and AT&T iPhone and and AT&T MiFi > they STILL wanted my federal tax ID# and my social security number along with > a credit card number to have my first year automatic billed ALL OVER A $20.00 > A MONTH TV hookup. Are you kidding me? > > I cancelled the TV portion and to boot, the bill is way higher than the > contract price, I just haven’t called for I know the battle I will be in. > > Dog dumb company. > > John > > > On Dec 5, 2013, at 10:02 AM, Bill Rising <[email protected]> wrote: > >> Hi All, >> >> I just got a wonder of marketing logic from TWC, claiming that they were >> rewarding me for being loyal while raising my bill by 14%. [1] I'm trying to >> line everything up to threaten a switch to ATT Uverse, so I'm trying to >> construct a similar bundle. [2] >> >> One thing that confuses me on the Uverse site is the modem. Sometimes they >> want to charge $100(!), sometimes they want to charge $6/month, depending on >> the speed of the hookup. >> >> Question 1: I have a modem already. Does AT&T play old-school IBM games and >> require you to use one of their modems (and then charge for the privilege)? >> >> Question 2: In case TWC calls my bluff and I do end up changing to Uverse, >> what kind of byzantine hoops would AT&T force me to jump through? Are they >> worth the effort, or do they help enforce loyalty to the competitor? >> >> Thanks for all the help deciphering local monopolies. >> >> Cheers, >> >> Bill >> >> [1] The reward is that they could do some convoluted math to say that they >> should be raising my bill by 75%, but that because I was a loyal customer, >> they would give me a break. >> >> [2] When I did this last year, Insight magically cut my charges. TWC could >> be trying to make up for this unwarranted show of affection for a loyal >> customer. >> _______________________________________________ >> MacGroup mailing list >> [email protected] >> http://www.math.louisville.edu/mailman/listinfo/macgroup > > > > > _______________________________________________ > MacGroup mailing list > [email protected] > http://www.math.louisville.edu/mailman/listinfo/macgroup >
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