This a very interesting topic due to the fact that, I have been thinking about switching from TWC to ATT. It's good to see everyone's "2 cents" worth. My bill started out in the low 100's now is in the high 130's and nothing has ever been changed. We have been with Insight/TWC for years, I think even before it was Insight.
On Thursday, December 5, 2013 3:49 PM, Jonathan Fletcher <[email protected]> wrote: Mac-nificent Ones, I, like John, have both TimeWarner and UVerse. I have a router that aggregates them both for (presumably) more speed and reliability. And pretty much that is what I get. They both have made mistakes with my orders, but patiently and firmly I kept after them and finally I have it just the way I want. A couple weeks ago, a rep from AT&T called and asked how my service was and I said overall I was satisfied after the order snafus got fixed, but then I told her I thought their upload speeds, um, "inhaled sharply," compared to the level I have with TWC. She said she couldn't do anything about that but would I like free digital channels for a year? I said, sure. Insight also gave me discounts when I asked for them. Just tell them you would get a better deal from AT&T. They all know that a retained customer is far more profitable than a lost customer or the cost to get a new one, so they will usually find some way to make you happy if you ask nicely. Insight's department for such things was interestingly called "retention." I don't know what TWC calls it, but I am sure it is a concept that is firmly a part of both company's customer relations effort. Just remember to tell them what you like about their service before you say "but it sure would be nice if it didn't cost so much," or "I really could use the faster speed but I'm running out of spare body parts to send you every month." Happy Holidays! j. On Dec 5, 2013, at 3:17 PM, Harry Jacobson-Beyer <[email protected]> wrote: Bill,I got uverse several months ago. I do not get cable from them, just internet and phone. The “modem” was provided by them for $100 but they promised a $100 gift card after a month’s service. They didn’t send the gift card unasked, my wife had to badger them for it. > >Two or three times the internet has goine out and I have had to reboot the >modem. When you do that, you lose phone service till it finishes booting. > >My only complaint is the upload speed is still as slow with Uverse as with >Bellsouth DSL. Also they won’t combine our AT&T cell phone bill with the AT&T >Uverse bill. > >Seems like a no brainer but who am I? > >Good luck. > >Harry > > > >On Dec 5, 2013, at 10:02 AM, Bill Rising <[email protected]> wrote: > > >Hi All, >> >>I just got a wonder of marketing logic from TWC, claiming that they were >>rewarding me for being loyal while raising my bill by 14%. [1] I'm trying to >>line everything up to threaten a switch to ATT Uverse, so I'm trying to >>construct a similar bundle. [2] >> >>One thing that confuses me on the Uverse site is the modem. Sometimes they >>want to charge $100(!), sometimes they want to charge $6/month, depending on >>the speed of the hookup. >> >>Question 1: I have a modem already. Does AT&T play old-school IBM games and >>require you to use one of their modems (and then charge for the privilege)? >> >>Question 2: In case TWC calls my bluff and I do end up changing to Uverse, >>what kind of byzantine hoops would AT&T force me to jump through? Are they >>worth the effort, or do they help enforce loyalty to the competitor? >> >>Thanks for all the help deciphering local monopolies. >> >>Cheers, >> >>Bill >> >>[1] The reward is that they could do some convoluted math to say that they >>should be raising my bill by 75%, but that because I was a loyal customer, >>they would give me a break. >> >>[2] When I did this last year, Insight magically cut my charges. TWC could be >>trying to make up for this unwarranted show of affection for a loyal customer. >>_______________________________________________ >>MacGroup mailing list >>[email protected] >>http://www.math.louisville.edu/mailman/listinfo/macgroup >> > -- Jonathan Fletcher FileMaker 9/10/11/12 Certified Developer Fletcher Data Consulting [email protected] http://www.fletcherdata.com 502-509-7137 New Podcast on the Block: FileMaker Talk - Business Edition: filemakertalk.com [email protected] Kentuckiana's FileMaker Developers Group Next meeting: Wednesday, December 18th, noon to 3:30-ish http://www.kyfmp.com _______________________________________________ MacGroup mailing list [email protected] http://www.math.louisville.edu/mailman/listinfo/macgroup
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