Hi All, I just got a wonder of marketing logic from TWC, claiming that they were rewarding me for being loyal while raising my bill by 14%. [1] I'm trying to line everything up to threaten a switch to ATT Uverse, so I'm trying to construct a similar bundle. [2]
One thing that confuses me on the Uverse site is the modem. Sometimes they want to charge $100(!), sometimes they want to charge $6/month, depending on the speed of the hookup. Question 1: I have a modem already. Does AT&T play old-school IBM games and require you to use one of their modems (and then charge for the privilege)? Question 2: In case TWC calls my bluff and I do end up changing to Uverse, what kind of byzantine hoops would AT&T force me to jump through? Are they worth the effort, or do they help enforce loyalty to the competitor? Thanks for all the help deciphering local monopolies. Cheers, Bill [1] The reward is that they could do some convoluted math to say that they should be raising my bill by 75%, but that because I was a loyal customer, they would give me a break. [2] When I did this last year, Insight magically cut my charges. TWC could be trying to make up for this unwarranted show of affection for a loyal customer.
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